Managing a law firm successfully requires a strong focus on building, nurturing and maintaining excellent relationships with every client. This goes far beyond guiding them through the legal system and providing them with top-level legal advice. A large law firm makes its clients a top priority and takes all necessary steps, including seamless communication, to make them feel important.
This client-centric approach guides almost every choice you make about your law firm, such as where you are located, how you market your firm, what kind of environment you want your clients to find when they come in, how you provide your office, who is responsible for answering your phone, and how you want them to handle this vital task. And although each of these choices plays an important role in how your clients perceive your law firm, the one that matters most is to get the ideal person to answer your phone.
In order to resolve this matter, you can either hire a receptionist who works directly for your company, with all that it entails, such as the cost of finding the right person, the cost of training them for a few weeks, the increase in overheads, etc., or you can contract a virtual receptionist service tailored to meet your exact needs without any hiring costs, as well as a few more advantages for your company.
Because a 24-hour remote attorney's receptionist operates around the clock, your office must never be closed to your clients. This could offer them a great deal of relief. Even though they may not be able to speak to a lawyer at the time of their call, they can still speak to real, empathetic and professional operators who will assure them that their message will be communicated clearly and promptly, or that their calls will be forwarded to the right people. Lawyers without an after-hour lawyer answering service also risk losing new clients who will call different offices until they talk to someone and are assured that their case will be taken care of.
Capturing More Leads
Every time someone calls your law firm (except robocalls, and obviously spam calls) you are presented with the possibility of turning them into a new client for your business. Capturing new leads that can be converted to customers down the line is a key function of a virtual receptionist. Good virtual receptionist services invest heavily in the excellent training of their receptionists, making them perfect for your law firm right off the bat. They know how to ask questions and gently direct new leads to your services and areas of expertise. This also means that they can filter callers who are less likely to hire your company and save valuable time.
Virtual receptionists can have access to your agenda and you can direct them to schedule appointments with clients. This ensures that your day runs smoothly and minimizes any delays that will, in the long run, lead to happy clients who feel that they are important to you. You can also have them confirm appointments with clients so that no time is wasted and you give that personal touch that your clients will surely appreciate.
Call Filtering and Prioritization
Trying to process and prioritize calls can keep your team away from important casework. An attorney answering service can filter calls according to priority, allowing you to make urgent calls first and return other calls at your convenience. This level of service ensures that you are interrupted only when it is truly important and that you can otherwise stay focused on the work at hand.
Totally Customizable For Cost-Effectiveness
If your receptionist finds it difficult to make calls to the client during busy times, you may have had to resort to hiring additional staff or may have asked your other staff members to leave their regular tasks temporarily to help with the reception. Both scenarios could cost you a lot. Hiring legal answering services means that you have a fully customized solution that is available when you want it. And you're only paying for what you're using, which offers huge cost savings compared to hiring in-house.
Does Your Business Need a Reliable Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.