With the rapid spread of this newest strain of coronavirus (COVID-19) and the world facing a health pandemic, many precautions and restrictions have been put in place to attend public events and events in recent months. Many areas where COVID-19 has been reported have required local businesses to close their front doors and residents in the area to remain confined to their homes. Areas surrounding these quarantine sites have decided to protect themselves, their employees and their families by asking students to learn online and staff to work remotely from home in order to avoid the possibility of contracting COVID-19.
Although working remotely from home is an excellent way to help prevent the spread of disease in public places, it is not always the easiest plan to carry out. For anyone out there in need of, or trying to create, a contingency plan for their working conditions during this outbreak of COVID-19, I'm sure you've had a lot to think about. Don't forget to think about what to do with your incoming business phone call. It's time to consider hiring a live answering service to your business.
Here are four good reasons why a virtual receptionist team is one of the cleverest steps you can take for the emergency plan for your company during a global health crisis.
1. High Levels of Customer Care and Service
If your patients have a poor practice experience, you will quickly find that they will stop coming back. They will instead investigate visiting practices which are praised for strongly pricing the needs of their patients. And this may often be triggered by something as basic as a lack of consideration when scheduling an appointment, or, other times, the general feeling of chaos in a poorly controlled practice.
2. You Can't Take A Virus Over Your Phone
No matter where you are, no matter what your health is, you can't catch someone else's illness by talking to them over the phone. Sharing your phone with others is another matter, but making and receiving calls from personal devices can't make you sick. By hiring a virtual receptionist service, you can continue to chat and stay connected to your customers during dangerous times like this.
3. It’s Still Business As Usual
Nothing hurts a business more than having to pause production. Slowing productions or putting them on a complete hold is a major obstacle to just about any company. Younger and smaller businesses in particular. Your company can't afford to take sick leave. Luckily, with the use of a virtual receptionist service, your company will never have to make a sick call. With a team of well-trained customer service professionals, you can keep your business doors closed but still run things as usual.
4. Reduce The Workload Of The Admin
Running a medical practice is not a simple matter, and with the rapid increase in the number of new statutes and procedures, the paperwork involved is becoming a real nightmare; in-house administrators are finding that more and more of their time is being taken up with minor tasks that are of little value to the practice and its patients.
Does Your Business Need a Reliable Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.