Have you ever considered using a live call answering service? If not, you may be surprised to learn that there are a number of misconceptions about these services that may be preventing you from considering them. In this article, we will dispel five of the most common myths about live call answering services. Read on to find out more!
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It’s Expensive
One of the most common misconceptions about live call answering services is that they are expensive. This simply isn’t true! In fact, many live call answering services are very affordable and can actually save you money in the long run.
Think about it this way: if you have a business, you need to answer calls during business hours. But what happens when someone calls outside of normal business hours? If you don’t have a live call answering service, then chances are good that the caller will just get your voicemail – which means you’ll miss out on potential customers or clients.
With a live call answering service, you can rest assured that your calls will be answered no matter what time it is. This not only gives you peace of mind, but it also means that you’re more likely to get and retain customers.
So, if you’re worried about the cost of a live call answering service, don’t be! It’s an extremely affordable way to make sure that your calls are always answered.
It Only Caters To Big Businesses
One of the common misconceptions about live call answering services is that they are only meant for big businesses. This could not be further from the truth! In fact, live call answering services can be extremely beneficial for small businesses and startups.
Think about it – when you’re just starting out, you can’t afford to hire a full-time receptionist. And even if you could, do you really want to tie up your limited resources in someone who will only be answering phone calls? Outsourcing your calls to a live call answering service makes far more sense. Not only will it save you money, but it will also free up your time so that you can focus on more important things.
They Lack Industry Knowledge
One common misconception about live call answering services is that the agents lack industry knowledge. This simply isn’t true! In fact, many live call answering services have a team of experts who are well-versed in a variety of industries. So whether you need someone to answer calls for your law firm or your plumbing business, you can rest assured that there’s a live call answering service out there that can help you.
You need an answering service that is knowledgeable about your business in order to have successful communication with your customers. Here are four tips to find a live call answering service that has the knowledge you need:
- Look for a service that specializes in your industry. There are many services out there that claim to be experts in all industries, but the truth is, they likely don’t have the specific knowledge necessary to handle calls for your business.
- Make sure the service has properly trained staff. The staff of the answering service you choose should be properly trained to handle calls for your business. This training should include both product knowledge and industry-specific information. The staff should also be familiar with your company’s policies and procedures.
- Choose a service that offers account customization. The best answering services will offer account customization to ensure their services are tailored to the specific needs of your business.
No One Uses The Phone Anymore So You Don’t Need This Service
This is a common misconception that many people have about live call answering services. They assume that since no one uses the phone anymore, there is no need for these types of services. However, this could not be further from the truth. There are still plenty of people who use the phone on a daily basis, and they are more likely to use a service that can provide them with live support. This is especially true for businesses that need to be able to answer customer questions and concerns in a timely manner. Live call answering services can help businesses do just that.
They Don’t Provide The Customer Service Your Business Needs
It’s a common misconception that live call answering services don’t provide good customer service. The reality is, however, that many call answering services do an excellent job of providing high-quality customer service. In fact, some live call answering services are so good at providing customer service that they have become extremely popular with businesses of all sizes.
One of the primary reasons why so many people believe that live call answering services don’t provide good customer service is because they assume that all call answering services are created equal. This simply isn’t the case. There are a wide variety of call answering services on the market, and each one offers its own unique set of features and benefits. As such, it’s important to take the time to research the different call answering services available before making a decision.
While there are many misconceptions about live call answering services, the reality is that they can be a great way to improve your business. If you’re still on the fence, we encourage you to give us a call today and see how our service can benefit your company. We’re sure you won’t be disappointed!
Does Your Business Need a Reliable Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.
