If you’re like most small businesses, you’re always looking for ways to save money. One way to do that is by outsourcing some of your operations, like phone service. A virtual office phone service can be a great way to reduce your costs without sacrificing quality or features. But before you sign up, there are a few things you should ask.
It’s important to ask questions before hiring a virtual office phone service because you want to get an idea of what questions they will ask if you choose them as your provider. You should make sure that their questions match yours, so they don’t waste your time during the sales process. In addition, asking questions allows you to see how knowledgeable they are about their field and whether or not they will be able to provide the best possible. Here are 5 questions to get you started:
Table of Contents
- 1 How Good Is The Call Quality?
- 2 How Is Call Quality Monitored?
- 3 What Kind Of Data Security Do You Have In Place?
- 4 What Kind Of Experience Does The Company Have In The Virtual Office Phone Service Industry?
- 5 What Are The Features Being Offered By Virtual Office Phone Services?
- 6 Does Your Business Need a Reliable Virtual Receptionist?
How Good Is The Call Quality?
Call quality is important because it affects how people perceive your company and the service you provide. If the calls sound “tinny,” it can give off a less-than-professional image that might leave customers feeling unconvinced about the value of your product or service.
Low call quality could mean that customers will not be able to hear you or that they can’t understand what you are saying. This can lead to misunderstandings and lost revenue.
How Is Call Quality Monitored?
There are many questions to ask before hiring a virtual office phone service. One of them is how call quality is monitored. You may be surprised to know that most VOIP providers aren’t able to monitor the quality of calls end-to-end, which means there are blind spots in your service where good calls turn bad. Some providers will only offer customer support during business hours, so if the problem isn’t resolved by then, you’ll have to wait until the next day!
What Kind Of Data Security Do You Have In Place?
Knowing about a virtual office phone service’s data security before hiring them is important because businesses need to ensure that their company’s information and sensitive data are being kept secure. If they aren’t, then this could have negative consequences for the business.
When you hire a virtual office phone service, questions of data security are paramount. If your virtual office phone system is hacked or not secured correctly, if your data isn’t stored securely, it could potentially lead to all sorts of problems. Fraudulent charges appear on your credit cards or debit cards, for instance.
Your information is used for identity theft. Or possibly financial malfeasance occurring via some kind of cyber-attack connected with the business. To make sure that none of these calamities take place because of poor data security practices by your virtual office phone provider, make sure to ask about their protocols before signing the contract to use the service.
One of the biggest fears is that your private or business information will be compromised by a third party. You need to know your calls are kept safe and confidential. Calls made on the system should be handled through encryption, which means no one can track them down without knowing your personal access code.
What Kind Of Experience Does The Company Have In The Virtual Office Phone Service Industry?
It is important to know how long a virtual office phone service has been providing business phone systems to companies before making any decisions on which one you will hire. You may also want to find out how many clients that they currently provide services for or if they offer services for smaller companies or larger enterprises.
This information may rest on what your company needs and knowing such information beforehand can make it easier when deciding which virtual office phone service you will use.
What Are The Features Being Offered By Virtual Office Phone Services?
It’s important to know the features being offered by virtual office phone services because different companies offer different packages. Some services include more features while some offer less. Knowing this, you can find a service that suits your business needs and budget.
Most importantly, a potential customer should determine what kind of virtual office phone services that they are looking for before picking out the company that they want to hire. Are you willing to pay extra fees if more than one type of system is desired? How many users do you expect your system to support? Just some questions to ask when hiring virtual office phone services so each business can get exactly what it wants without having any hidden charges or surprises along the way.
So, now you know the most important questions to ask before hiring a virtual office phone service. Do they have experience in this industry? Can they provide quality call clarity? Is their data security up-to-date with all of today’s technology standards? How can I monitor my calls for quality assurance purposes? What kind of features are offered by the company providing me with this virtual office phone service option? We at Reliable Receptionist understand that each customer needs something different and we will tailor our services to fit your specific business needs while maintaining top-notch call quality and data security. Give us a call today!
Does Your Business Need a Reliable Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.