Your company probably started small as a business owner. Maybe it's just you or a handful of other guys on your team. While it's nice to run a lightweight business, you may have a few drawbacks when it comes to pitching prospects.
Your potential customers may feel that your business is not big enough to meet their needs, and this may affect the trust and service you can provide, as well as your brand as a whole. If you look too small, your customers may not feel confident about you. One of the easiest ways to deal with this objection from potential clients is to hire a receptionist. Businesses with receptionists are perceived to be more substantial and can help prove to your customers that you are not only professional, but larger than expected.
A virtual receptionist service can make your brand look well-established and inspire prospective trust in your brand while remaining cost-effective.
7 Reasons a Virtual Receptionist Will Improve Your Customer Experience
1. Your phone calls will always be answered.
Your calls will always be answered regardless of whether or not you are in the office. You'll never miss a client call again, and even if the virtual receptionist isn't qualified to answer the call, you'll at least have someone ready to leave you a message. This is perfect for anyone who runs their business remotely and has to attend a lot of client meetings. This could mean that they are unable to answer calls at all times of the day, so why a virtual receptionist is so useful.
2. Your business continues to operate out of business hours.
Most businesses need to have out-of-office hours when they no longer operate. However, with the help of a virtual assistant, you will always have someone ready to respond to customers and clients, regardless of the time of day. This is excellent if you have a lot of international customers and are unable to offer assistance to all of them due to time zone differences.
3. Embrace foreign languages with bilingual receptionists.
Don't lose the client by not being able to speak their language. We have bilingual field call reps. We can even offer a live translation service. This ensures that your reach and customer service is as good as possible.
4. Despite being an online-only business, you can have a receptionist.
As more and more companies switch to an online-only business model, it is becoming increasingly common to hire on-demand services such as virtual receptionists, freelancers and outsourced assistance to help you run your company. A receptionist is typically someone who works with a retail business or an office, but even online-only businesses can have a virtual receptionist who handles everything from answering calls to scheduling meetings for you.
5. Customers, clients, and prospects are always in touch with real people.
A virtual receptionist is a human being, not a chatbot, an interactive voice response (IVR) system, or an answering machine. This distinction can make a difference to your business. Despite the fact that numerous organizations rely on automated customer service technologies, such solutions have proved to be largely ineffective and irrelevant, not to mention intensely frustrating for customers. Your callers and visitors to the website expect to speak to a real person. One of the key benefits of a virtual receptionist is the human-to-human connection it provides—without the cost of one or more full-time staff members.
6. A consistent experience across channels.
Don't limit your outstanding customer experience to one channel. Some of the leading virtual reception services, such as Ruby, provide both phone and chat support. This means that the customer, client or prospect receives the same professional, personalized attention, whether they call your business or communicate via your website.
7. Answer Basic Questions.
When your business gets a phone call, there may be a few questions people might ask that can be answered by just about anyone with a little bit of information. Instead of wasting your precious time answering the same question for the 20th consecutive call of the day, a virtual receptionist will be able to take it off your plate. You are ready to focus on the core business tasks that are important to the success of your business, and your customers or potential clients are getting the answers they need. Provided with the right information to provide clients, your receptionist will become a gatekeeper. They provide solutions to regularly asked questions and deliver only those messages that require follow-up for you and your staff.
Does Your Business Need a Reliable Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.