7 Ways Virtual Receptionist Services Benefit You and Your Customers

First impressions can have a significant impact on the way customers and customers view your business. Traditionally, your receptionist would be the first person a visitor would meet when they enter your premises.

But the workplace is changing, and the way you deploy your team may not follow this convention for financial or otherwise reasons. For this reason, you may want to consider a virtual touch screen receptionist that can help your visitors with a variety of different lobby management tasks.

But what exactly is a virtual receptionist, and how can one benefit your business? In this article, you’ll learn the ways Virtual Receptionist Services benefit you and your customers.

1. A Virtual Receptionist Saves Time and Money

Paying a receptionist's salary to be in your lobby all day can be expensive. In addition, if you have a large business, you may need to hire a number of receptionists to keep up with the number of visitors entering and leaving the building.

In a smaller operation, you may have an employee who divides their time between admin tasks and welcoming visitors as they arrive. By using a virtual receptionist, your staff will be better able to focus their time on their admin tasks without the need to leave to welcome visitors.

2. No Need To Worry About A Vacations

Most full-time employees take at least one vacation per year. When the receptionist goes on vacation, you are left to answer your phone calls. When you use virtual receptionist services through a call center, you don't have to worry about it, as there is always another receptionist ready to fill in during these instances.

3. Virtual Receptionists Service Provides a Professional Appearance

Did you know that 40% of people say that their perception of a company has been negatively affected by their experience in the lobby?

When customers, customers, and other visitors enter the lobby of your building, their first impressions are important. If they don't like what they see and the service they get, it can lead to a bad experience and a long-lasting negative impression of your business. Nobody wants to give a bad impression of their business, especially not so early on.

4. A Virtual Receptionist Can Manage Your Check-In Process

When people enter your business, there may be a number of reasons why you want them to check in. You may need to know who's in there for safety or health and safety reasons, or you may need to know if an employee can come and meet your visitors.

5. Ability To Help More Clients

In addition to answering calls during off-hours, a virtual receptionist can help manage more calls than an in-house receptionist. When you choose to work with a call center, many of their agents speak more than one language, which is beneficial if you are contacted by a customer who does not speak your native language. Having a way to help more clients will help your business grow, while building a positive reputation for customer service.

6. No Training Costs

By entering a call center, you won't have to worry about taking the time or investing in training. The call center will cover training costs as part of your agreement, which will save you considerable time and financial resources.

7. Automatic Coverage

The in-house receptionist can only reply to one call at a time that can result in a negative experience for a client who is waiting on hold. When you work with a call center to meet your needs as a virtual receptionist, you get multiple receptionists. If one is on a call, another is ready to make the next call, so every customer feels important.