Answering Service Vs Receptionist, What's Better For Your Business?
Virtual Receptionist VS Answering Service What’s Best For Your Business?
If you were googling trying to find a service to take off your hand some of your administrative tasks you could run into two services. These are called Virtual Receptionists or Answering Service. But, are these different services and if so which one is right for your business? Let's look at what your company provides these different services, and see which one is right for your business.
Virtual Receptionist Service
A virtual receptionist can do most of the same tasks an in-house receptionist would delegate. The primary difference is that, depending on the service, they work remotely. They can offer a wider range of services, too. Answering calls is the first service offered, and the most popular. Nevertheless, other organizations can handle bookings, switch calls and even catch potential leads, including our own offering scheduling services for appointments.
Virtual receptionists appear to be very much in tune with your company, rather than a response machine, they behave much more like a partner in your business. There is also a higher level of skill and expertise that a virtual receptionist service provides.
Typically large cost savings are one of the biggest benefits especially for small businesses. A virtual receiver can cost a fraction of what an in-house receiver would cost. A virtual receptionist can also handle your calls 24/7/365, providing you with some unique advantages over a receptionist in-house.
A response service at the most basic level is answering your phone calls and forwarding messages to the right person. As with a virtual receptionist customer service agents, they appear to be more customer-facing. We also provide many of the same facilities that a virtual receptionist does.
An answering service can also provide service to you 24/7/365 days. While searching for a reliable answering service, one thing to look for is to ensure that your calls are not transmitted overseas. This is one of our service's unique selling points that we are 100% focused on U.S. calls that never leave the shore!
Which Is Right For You?
We looked at the variations between these two services which are very similar. This leaves you with one question for my company which one is right? All services have their employees thoroughly trained for their role. We can work from entirely custom files, and can function as a business extension.
Both automated receptionist and response systems are oriented towards delivering high-quality customer service. If you're looking for someone to serve as an office extension a virtual receptionist might be the best fit. If you're looking for something simple and effective to respond to calls and send messages, it's easier to have an answering service.
In addition, a business could benefit from both a virtual receptionist service and a response service in many cases. Both services can save you time and money if you try them out.
Does Your Business Need a Reliable Telephone Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. These virtual telephone receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.