Recent Articles From Our Blog

Does your company deal with difficult customers? Of course it does! Every company faces challenging interactions with customers who are angry, frustrated, or just have naturally combative personalities. How your receptionist handles these calls makes all the difference in the world to your business. A happy customer usually tells just one to three other people […]

Why do some businesses have much better customer conversion rates than others? For example, in the medical field, call conversion rates vary from 15% to 70% – which is surprising, considering that most people call a medical office specifically to make an appointment. The variation comes from how your receptionists handle each call. There are […]

Your customers want to talk to you by phone. A study of 50 million U.S. customers found that 65% of callers want to reach a business by phone, and only 24% would accept using an alternate method like a web form instead. Here’s something else to consider: The average business call duration is 4 minutes […]

The modern office is evolving fast, but one thing that never changes is customers’ desire for excellent service. Every year, $1.6 trillion is lost by U.S. companies due to customers switching providers after receiving poor service. In fact, as the marketplace has become more crowded and tech-focused, consumers have begun to value customer service more […]

What do the Apple Watch, Amazon Alexa, and Google search engine all have in common? Well, they have two things in common, actually: They come from the most successful companies in the world, and they’re personalized. They’re following the biggest trend in the consumer marketplace, which is assisting people through individualized responses. Instead of mindlessly […]

“Please leave a message.” Did you know that these 4 words could be ruining your business? Customers are tired of struggling through automated menus and being asked to leave voicemails. They want to talk to a person. A study about the declining use of voicemail found that companies across the U.S. are ditching it completely […]

Today, any small business (even a business of one person) could benefit from using a virtual receptionist. In an increasingly technology-focused world, 92% of customer interactions still happen over the phone. As a small business owner, taking time to stop everything and answer a call is nearly impossible. If you’re running your own firm, business, […]

As an attorney, the importance of being available to your clients is essential to a strong attorney-client relationship. In fact, missing a call or going too long before returning a call, answering a question, or setting up an appointment can put your relationship with a client in danger. Additionally, a potential new client seeking legal […]

Maybe you’ve considered hiring a receptionist for your business, but you’re not ready to incur that cost quite yet. Maybe you work in a shared workspace or from your home, and you want to convey an air of professionalism, but you know that you don’t have an appropriate space to put a receptionist. Perhaps it’s […]