Recent Articles From Our Blog

Many business owners are missing out on new business every day, for a very simple, very preventable reason. The truth is, 64% of merchants aren’t connecting with every interested lead and every potential customer. Why not? Because they can’t be reached by phone. Prospective customers get a busy signal, encounter a disconnected phone number, struggle […]

Your business is booming; that’s great! And while that’s definitely cause for celebration, you might be a bit worried. You know that a thriving business means more phone calls from established and potential new clients— are you ready for that?   You’re considering hiring virtual receptionists to handle the increased call volume to your office. There […]

When you call someone, how many times do you let the phone ring before hanging up? A few decades ago, before caller ID and mobile phones, most people allowed the phone to ring at least 6 to 10 times. Today, expectations have changed. People are less patient about ringing phones. Most callers now wait a […]

A virtual receptionist can do everything an in-house receptionist can do – and more. They can take incoming calls, handle complex inquiries from customers, check an order’s status, schedule appointments, and even upsell callers into buying more services from your company. In fact, the right kind of virtual receptionist is a productive salesperson, converting callers […]

Does your company deal with difficult customers? Of course it does! Every company faces challenging interactions with customers who are angry, frustrated, or just have naturally combative personalities. How your receptionist handles these calls makes all the difference in the world to your business. A happy customer usually tells just one to three other people […]

Why do some businesses have much better customer conversion rates than others? For example, in the medical field, call conversion rates vary from 15% to 70% – which is surprising, considering that most people call a medical office specifically to make an appointment. The variation comes from how your receptionists handle each call. There are […]

Your customers want to talk to you by phone. A study of 50 million U.S. customers found that 65% of callers want to reach a business by phone, and only 24% would accept using an alternate method like a web form instead. Here’s something else to consider: The average business call duration is 4 minutes […]

The modern office is evolving fast, but one thing that never changes is customers’ desire for excellent service. Every year, $1.6 trillion is lost by U.S. companies due to customers switching providers after receiving poor service. In fact, as the marketplace has become more crowded and tech-focused, consumers have begun to value customer service more […]

What do the Apple Watch, Amazon Alexa, and Google search engine all have in common? Well, they have two things in common, actually: They come from the most successful companies in the world, and they’re personalized. They’re following the biggest trend in the consumer marketplace, which is assisting people through individualized responses. Instead of mindlessly […]