Recent Articles From Our Blog

What do the Apple Watch, Amazon Alexa, and Google search engine all have in common? Well, they have two things in common, actually: They come from the most successful companies in the world, and they’re personalized. They’re following the biggest trend in the consumer marketplace, which is assisting people through individualized responses. Instead of mindlessly […]

“Please leave a message.” Did you know that these 4 words could be ruining your business? Customers are tired of struggling through automated menus and being asked to leave voicemails. They want to talk to a person. A study about the declining use of voicemail found that companies across the U.S. are ditching it completely […]

Today, any small business (even a business of one person) could benefit from using a virtual receptionist. In an increasingly technology-focused world, 92% of customer interactions still happen over the phone. As a small business owner, taking time to stop everything and answer a call is nearly impossible. If you’re running your own firm, business, […]

As an attorney, the importance of being available to your clients is essential to a strong attorney-client relationship. In fact, missing a call or going too long before returning a call, answering a question, or setting up an appointment can put your relationship with a client in danger. Additionally, a potential new client seeking legal […]

Maybe you’ve considered hiring a receptionist for your business, but you’re not ready to incur that cost quite yet. Maybe you work in a shared workspace or from your home, and you want to convey an air of professionalism, but you know that you don’t have an appropriate space to put a receptionist. Perhaps it’s […]

For any business, every missed call is a missed opportunity for new revenue. This is especially true for attorneys, who lose out on high-value cases every time a potential client chooses another firm. If your reception service isn’t 100 percent reliable, you’re losing about $2,000 on every missed call. That’s no exaggeration: Here’s the math. […]

When customers come calling, how well does your company handle their calls? New customers can be your harshest critics. Research shows that 76% of consumers judge how much a company values them by their customer service experience, and 60% demand better service now than they did just 1 year ago. A virtual receptionist is a […]

If you’re thinking about hiring a virtual receptionist and focusing on the costs, it’s time to look at the flip side. Virtual reception is indeed an investment, but in the long term, it actually saves a huge amount of money. Here’s a rundown of the kinds of cost savings that come with using a virtual […]

At a law office, every moment you can devote to cases is good for your clients and good for the firm. Each distraction – like a phone call or voicemail message – diverts your attention and prevents you from focusing on essential legal work. Research shows that just hearing your phone ring, even if you […]