Recent Articles From Our Blog

For any business, every missed call is a missed opportunity for new revenue. This is especially true for attorneys, who lose out on high-value cases every time a potential client chooses another firm. If your reception service isn’t 100 percent reliable, you’re losing about $2,000 on every missed call. That’s no exaggeration: Here’s the math. […]

When customers come calling, how well does your company handle their calls? New customers can be your harshest critics. Research shows that 76% of consumers judge how much a company values them by their customer service experience, and 60% demand better service now than they did just 1 year ago. A virtual receptionist is a […]

If you’re thinking about hiring a virtual receptionist and focusing on the costs, it’s time to look at the flip side. Virtual reception is indeed an investment, but in the long term, it actually saves a huge amount of money. Here’s a rundown of the kinds of cost savings that come with using a virtual […]

At a law office, every moment you can devote to cases is good for your clients and good for the firm. Each distraction – like a phone call or voicemail message – diverts your attention and prevents you from focusing on essential legal work. Research shows that just hearing your phone ring, even if you […]

When you hire someone to help take your calls, it can be a huge relief. Instead of encountering a cold, emotionless menu of options, your customers hear the warm voice of a human being. Now you can focus on your work, knowing your inbound communication is always expertly handled. Of course, there are lots of […]

The idea of a virtual receptionist might seem strange until the first time you try it. One thing immediately becomes clear: Having a virtual receptionist, also known as a remote or off-site receptionist, is very much like having an in-office receptionist, except they’re physically located somewhere else. But virtual receptionists also come with some big […]

As a health and wellness practitioner, your patients are your top priority, and you want their appointments to be as beneficial and productive for them as possible. Whether you work with fellow practitioners or alone, you need a receptionist who can answer calls when you are meeting with patients or otherwise busy; this person should […]

Ring … ring …   “You have reached the voicemail of ABC Entrepreneur. Please leave your name, number, and a detailed message with your—   Click.   The customer that got away is every small business owner’s nightmare. You did so much marketing and worked so hard to pull people in, only to lose them […]

When you own a small business (or even earlier on, when you functionally ARE a small business), your first instinct is to do everything yourself. And this sometimes works for a little while when you’re just getting started! Pretty soon, you’ll realize that you need expert help, either because you only have 24 hours in […]