Recent Articles From Our Blog

“Please leave a message.” Did you know that these 4 words could be ruining your business? Customers are tired of struggling through automated menus and being asked to leave voicemails. They want to talk to a person. A study about the declining use of voicemail found that companies across the U.S. are ditching it completely […]

Today, any small business (even a business of one person) could benefit from using a virtual receptionist. In an increasingly technology-focused world, 92% of customer interactions still happen over the phone. As a small business owner, taking time to stop everything and answer a call is nearly impossible. If you’re running your own firm, business, […]

As an attorney, the importance of being available to your clients is essential to a strong attorney-client relationship. In fact, missing a call or going too long before returning a call, answering a question, or setting up an appointment can put your relationship with a client in danger. Additionally, a potential new client seeking legal […]

Maybe you’ve considered hiring a receptionist for your business, but you’re not ready to incur that cost quite yet. Maybe you work in a shared workspace or from your home, and you want to convey an air of professionalism, but you know that you don’t have an appropriate space to put a receptionist. Perhaps it’s […]

For any business, every missed call is a missed opportunity for new revenue. This is especially true for attorneys, who lose out on high-value cases every time a potential client chooses another firm. If your reception service isn’t 100 percent reliable, you’re losing about $2,000 on every missed call. That’s no exaggeration: Here’s the math. […]

When customers come calling, how well does your company handle their calls? New customers can be your harshest critics. Research shows that 76% of consumers judge how much a company values them by their customer service experience, and 60% demand better service now than they did just 1 year ago. A virtual receptionist is a […]

If you’re thinking about hiring a virtual receptionist and focusing on the costs, it’s time to look at the flip side. Virtual reception is indeed an investment, but in the long term, it actually saves a huge amount of money. Here’s a rundown of the kinds of cost savings that come with using a virtual […]

At a law office, every moment you can devote to cases is good for your clients and good for the firm. Each distraction – like a phone call or voicemail message – diverts your attention and prevents you from focusing on essential legal work. Research shows that just hearing your phone ring, even if you […]

When you hire someone to help take your calls, it can be a huge relief. Instead of encountering a cold, emotionless menu of options, your customers hear the warm voice of a human being. Now you can focus on your work, knowing your inbound communication is always expertly handled. Of course, there are lots of […]