Recent Articles From Our Blog

Table of Contents1 How does a virtual receptionist work?2 Do customers know that they aren’t talking to someone at my company?3 What are the advantages to virtual reception service?4 How is a virtual receptionist service different from an answering service?5 Can I instruct my virtual receptionist how to process calls, or is there a generic […]

Small and growing businesses often find themselves struggling to keep up with their customers’ expectations, a task that only grows more and more difficult as communication becomes more instant and competition and disruption across various industries multiplies. However, one of the simplest ways to improve customer satisfaction involves a relatively simple change in call flow […]

Wondering if a virtual receptionist is the call answering solution that’s right for your company? Here are seven signs your company may need virtual receptionist service: Table of Contents1 1. You’re Missing Sales Due To Your Business Hours2 2. Your Team is Frustrated3 3. Most of Your Calls are Straightforward4 4. You’ve Been Putting Off Hiring […]

Table of Contents1 1. Use Their Name2 2. Attentive Listening3 3. Tone4 4. Smile5 5. Be Genuine6 6. Honesty7 7. Keep Them Informed8 8. Lead the Caller With Suggestions9 9. Positive Phrasing10 10. The Human Touch 1. Use Their Name When customers call they may or may not offer their name. If they don’t, make […]

Virtual offices have arrived and companies are increasingly making the change to dump traditional office setups in favor of a leaner, lighter, remotely connected organizations. Here are 5 big advantages to virtual office setups supported by professional virtual office spaces. Table of Contents1 1. No Commute!2 2. No (Or Minimal) Rent3 3. Right-Staffing4 4. Minimize Growing Pains5 […]

Here at Reliable Receptionist we find that many business owners across countless industries have some significant misconceptions regarding digital receptionists and what they can or cannot do. Today, it’s time to set the record straight as we review 4 common misconceptions about virtual receptionists and professional answering services. Table of Contents1 1. Nothing but Glorified Switchboard Operators2 […]

The debate between traditional offices and virtual offices solutions has been going on for some time, and is continually evolving along with new technology, best practices, and real world results. Table of Contents1 What the Traditional Office and Virtual Office Have In Common2 What Sets the Traditional Office and Virtual Office Apart2.1 1. Physical Meeting Spaces2.2 […]

No product or service is perfect and when there are faults it means that your company can expect an increase in customer service calls. So how will you handle them? Too many organizations treat service as secondary to sales. After all, one creates revenue while the other only consumes time. But this isn’t the whole story. If […]

Virtual receptionist services can be a tremendous solution for companies looking to streamline their phone coverage, but it’s important to note that each provider is different. To really get the most out of your service there are some important questions you need to ask your provider first. Table of Contents1 What are your hours of operation?2 How […]