Recent Articles From Our Blog

The services of a highly qualified virtual receptionist can support a huge variety of businesses across the spectrum of American industries. But there are a number of businesses exceptionally likely to benefit from this service, and small law firms are particularly high on this list. Here’s why: Table of Contents1 Reduced Cost2 Improved Customer Service3 […]

If you’re a professional CPA you understand the importance of successfully building up and maintaining a client base and protecting your reputation. Accomplishing these goals, however, involves more than simply offering high-quality, insightful service. You also need to make sure your clients (potential and existing) are able to communicate with your firm as quickly and […]

  The number of Bay Area companies using virtual receptionists has been increasing steadily over the past few years, a change driven predominately by the growth of a modern and surprisingly effective business model: the virtual office. But why exactly have they been taking off so well and how exactly do they fit in to […]

When you think of automated phone service for your business you probably think of one of any number of modern auto attendant systems. And businesses trying to manage a large number of incoming callers, these systems present a nearly-ideal solution for automating their call handling. There’s just one problem: callers don’t like auto attendants. When […]

You don’t have to work long in an office before you run into a caller with a compliant. If you’re lucky that caller will have plenty of time, speak clearly, define their problem, and patiently wait for you to track down a solution. However, it is more likely that that caller will be irate, frustrated, […]

Adjusting to any kind of change always requires some adaptation from those at the center of the change. This is no less true for a company changing the landscape of their office space–not just moving the cubicle walls around, but migrating from a traditional office space to a virtual one. Table of Contents1 How can […]

In recent years, there has been a steady increase in the number of businesses adopting aspects of a virtual office. Traditional, dedicated office space is being traded for shared co-working spaces, used only as needed. Mail is sent to a physical address and forwarded to its owner via scanning and email. Phone calls are answered […]

Consider this scenario: You’re the hardworking owner of a small business. You take pride in the quality of your work, so you and your small staff are constantly striving to meet and exceed your clients’ expectations—after all, your business future leans on customer satisfaction and referrals for new clients. But, since you’re so busy running […]

Table of Contents1 How does a virtual receptionist work?2 Do customers know that they aren’t talking to someone at my company?3 What are the advantages to virtual reception service?4 How is a virtual receptionist service different from an answering service?5 Can I instruct my virtual receptionist how to process calls, or is there a generic […]