Comparing The Costs of an In-House Receptionist vs A Virtual Receptionist

So, we're well into the 21st century, and the concept of conventional business has not only changed, but now knows no bounds – companies need to adjust to every day activities to avoid being expelled from the rat race. The idea of substituting human capital with software intelligence is quickly becoming a trend in efforts to minimize overheads, improve flexibility and optimize income.

In a battle between a virtual receptionist and an in-house receptionist, who really takes the cake in terms of the cost?

In-House Receptionists

There is no denying the value of an in-house receptionist. They're administrative superheroes, making calls and scheduling appointments while you're focusing on your most important duties. But they are only human: they require a living wage, health benefits, sick leave, and some breaks throughout the day. Even the best receptionists will need a vacation week a few times a year.

Employee-Related Costs

Employees are entitled to benefit in-house reception packages, sick leave, vacation, potential holidays, lunch breaks, worker's breaks, etc. The average salary alone is almost $30,000 a year for an in-house receptionist. And if the employer decides to dismiss an employee, they can pay unemployment compensation and potentially cancel a miscarriage case.

Office - Related Costs

Internal receptionists will require a work room, office equipment and work equipment. Routine repairs and reparations will also be taken into account. Bureau supply costs almost $250 a year, on average.

Employee Turnover Costs

Recruitment efforts, background checks and preparation, and HR time and effort cost a lot any time a company makes a new hire. For more comprehensive cost/benefit analysis, employers can evaluate internal turnover rates and industry-specific statistics, but on average, about 16 percent of the annual compensation applicable for the replacement of an employee costs.

Virtual Receptionist

For cost-conscious businesses eager to grow, a virtual receptionist can be a great way to save on staff costs while still improving in the customer service and sales departments. While a traditional in-house receptionist may require a few weeks of paid vacation and sick days, a virtual receptionist is available around the clock – even on nights, weekends and holidays. There is no health insurance or other benefit to worry about, either. Considering that the average receptionist makes close to $30,000 a year, the virtual receptionist's service fees are an absolute bargain.

Just like in-house staff, a virtual receptionist knows your business inside and outside. They can read from a script that you provide, provide exceptional customer service, and help you capture more leads. Consider, too, that a virtual receptionist service means that your phone line is never busy or unanswered. Missed calls mean missed opportunities, and while an in-house receptionist can handle only one call at a time, a virtual receptionist service can ensure that every caller is always welcomed by a friendly, highly trained professional.

Do not forget the virtual receptionists offer the versatility they offer too. You can opt to respond on your own if you have a slow day and you do not need anyone to use the telephones. You just pay for the time your virtual receptionist spends with your callers, not have to think about keeping an employee occupied when it is slow. Thanks to the flexible price of virtual receptionists, they give you choices in a changing world.