Does Your Virtual Office Have a Professional Receptionist? Here’s 5 Reasons Why It Should!

Businesses need to be flexible, available and cost-effective if they are hoping to attract customers who will get what they want when they want it at the price they want. Using a Virtual Receptionist will help you do that.

Shopping habits have been changed. People spend a lot of time researching products and services online before making a decision. After you've spent all that time, you want to make sure your phone call or contact form responds quickly and professionally – regardless of the time it's received.

We live in an era where time zones matter less and comfort matters more. People, especially Millennials, are reluctant to leave phone messages so you need someone who's always ready to pick up your phone or respond to a web form. This is where it makes sense to outsource your call to a virtual receptionist.

Here is the five reasons why your virtual office need to have a Professional Receptionist:

1. Enhance your customer service.

A virtual receptionist is part of your team, getting to know you, your business, and how you want your calls to be handled. This means that business calls are always answered professionally, knowledgeably and with courtesy. Your clients have a seamless customer experience and a chance to build strong relationships.

2. Free up of internal resources.

Many small business owners and their employees wear multiple hats, and the handling of phone lines can take away other important tasks. Outsourcing your calls to a virtual receptionist takes the burden of customer service from your in-house team and assigns responsibility to an agent trained to enhance customer satisfaction.

3. Ensure that your customers are always talking to a real person.

69% of callers do not leave a message on the answering machine, so it is essential that your customers are able to reach a real person every time they call.

With a virtual receptionist service, you don't have to worry about having a break, getting sick or having a holiday; a reliable telephone answering service – such as your virtual receptionist – will ensure that there is always a small team of receptionists trained to represent your business, ready and waiting to ensure a continuous, familiar voice for your callers.

4. Offer support after-hours.

When your small business closes on a day or a weekend, who's there to answer your phones? With a virtual receptionist, your callers will still feel like they're being taken care of, and their messages will be available to you when you open your doors the next morning. If your virtual receptionist can answer common questions on your behalf, your callers might even have their problems resolved there and then. Expanding your customer service hours is yet another way to increase customer satisfaction.

5. Enjoy better management of time for you and your team.

The presence of a virtual receptionist leaves your in-house team free to carry out the core tasks that make your business grow. You don't need to worry about distracting a ringing phone or breaking away from any task you're doing just in case it's your next big sale. Your virtual receptionist manages your calls; receives messages, transfers VIP callers only, or diverts calls as requested to keep your focus on the task at hand – whatever you choose, whenever you need it.