Businesses need to be versatile, affordable, and cost-effective if they want to attract consumers who want to get what they want at the price they want. It'll help you do that by using a Virtual Receptionist.
Shopping trends have changed. Before making a decision, people spend a great amount of time researching goods and services online. You want to make sure that your phone call or contact form is answered quickly and professionally after spending all that time, regardless of the time it is received.
We are living in an age in which time zones matter less and comfort matters more. People are averse to leaving phone messages, particularly millennials, so you need to have someone always ready to pick up your phone or reply to a web form. This is where it makes sense to outsource the call answering to a virtual receptionist.
Enhance the experience of customers
A good virtual receptionist ensures that calls from your customers are answered promptly and treated with professionalism and consideration. Skilled customer service experts are virtual receptionists who understand the best way to portray your brand. The right response service will have a beneficial effect on the overall customer experience and hopefully, improve your retention rates.
Virtual Receptionists give you flexibility
A lot more can be done by virtual receptionists than handling the callers. They will process contact forms for your website, send your clients the details they need as instructed by you), email or text you information about arrivals, departures and sick days of employees. At peak times of the day, through the night, or in the morning, they are available before you step through the door. If you are in the workplace or on holiday, it doesn't matter if your virtual receptionist will be there.
Give support after-hours
Who is there to answer your telephones when your small business closes for the day or weekend? Through a virtual receptionist, the callers will always feel as though they are being taken care of and when you open your doors the next morning, their messages will be available to you. Your callers can also have their problems answered then and there if your virtual receptionist can answer common questions on your behalf. A further way to improve customer loyalty is to extend the customer service hours.
Virtual Receptionists save you money
There is a substantial expense of hiring an in-house receptionist whose primary role is to answer the phone and respond to emails. An in-house receptionist would cost you benefits, fees, office and paper clips on top of their hourly pay. This is one reason why many organizations prefer to put many other administrative tasks in that one role and do away with it entirely. This multi-tasking might seem successful, but it poses a real issue. Can this person be as attentive to answering calls and correspondence while other things are being done? Are callers sent by voicemail when they can't be contacted by the receptionist? Remember, both companies are P2P companies. Humans want to know like they matter. A robotic voice won't cut it, and it can be expensive to miss a call.
Streamline the schedules for appointments
Setting appointments can be a tedious process, especially if it is done by multiple staff members on multiple systems. Passing the job to a virtual receptionist unifies the appointment-setting process and keeps automatic updates and shared calendars up to date for each stakeholder. To eliminate no-shows and last-minute cancellations, some virtual receptionists can also send appointment reminders.
Does Your Business Need a Live Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five - live - trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.