When it comes to the health of their patients, doctors and medical professionals have a lot on their plate. They need to focus on diagnosing and treating patients without worrying about answering phones or fielding patient questions. That's where a medical office answering service can help. In this article, we will discuss how these services work. Keep reading to learn more.
What Is A Medical Office Answering Service?
If you've ever called a doctor's office chances are, you've spoken to a medical answering service. But what exactly is a medical answering service? Medical answering service is a type of call center that provides telephone coverage for doctors' offices. Calls are typically answered by live operators who take messages and schedule appointments. Some services may also offer additional features such as after-hours coverage, prescription refill requests, and patient reminder calls.
Medical answering services have been around for decades, but they have become increasingly popular in recent years as more and more doctors look for ways to improve their customer service. Answering services can free up staff time, reduce missed calls, and provide patients with 24/hour access to their doctor.
How Does a Medical Office Answering Service Work?
If you've ever called a doctor's office, you've probably spoken to a medical office answering service. These services are important in helping doctors and other medical professionals manage their calls, appointments, and messages. Here's how they work:
Inbound calls are received and handled.
The first thing a medical answering service does is receive inbound calls. These can be calls from patients, doctors, or other businesses. The second thing the service does is handle the call. This means routing the call to the appropriate person or department, taking a message, or providing information. Answering services are usually open 24 hours a day and staff members are trained to handle all types of calls. They know how to deal with emergencies and can even schedule appointments if needed.
Calls are routed to the appropriate person or department.
The next thing a medical answering service does is route calls to the appropriate person or department. This may be the doctor, the nurse, the receptionist, or another staff member. The operator will usually ask for your name and contact information so they can route your call. They may also ask for a brief description of your problem so they can route you to the correct person.
Messages are taken.
Another thing medical answering services do is take messages. If the person you're trying to reach is unavailable, the operator will take a message and pass it along. They will also ask for your name and contact information so they can return your call.
Outbound calls are made.
In addition to handling inbound calls, medical answering services also make outbound calls. These can be reminder calls for appointments or prescription refills, follow-up calls after a patient has been seen, or even marketing calls for new patients. Outbound call volume can be controlled by the client, so you never have to worry about getting too many or too few calls. Outbound callers typically have a script that they follow, but they are also trained to handle questions and concerns.
Receptionists may also be taught to schedule appointments for new patients.
While most medical answering services are staffed by operators who are trained to handle calls, some services also employ receptionists. Receptionists can answer calls, take messages, and schedule appointments. They may also be taught to schedule appointments for new patients. Receptionists usually work during regular business hours, but some services offer after-hours coverage as well.
Calls are recorded and stored.
Another important function of a medical answering service is recording and storing calls. This is important for legal and liability purposes. Calls are typically recorded using an automated system, but some services also offer call recording as an add-on feature. Call recordings can be stored digitally or on tape, depending on the preference of the client.
Basic client service inquiries that medical practices receive can be handled by virtual receptionists.
Medical answering services can be a valuable asset for any medical practice. They can help reduce missed calls, free up staff time, and provide patients with 24/hour access to their doctor. Virtual receptionists can handle a variety of basic client service inquiries, making it easy for practices to improve their customer service.
If you’re looking for a more professional and comprehensive solution to handling your medical office’s phone calls, an answering service may be the right choice for you. Medical office answering services work by receiving inbound calls, routing them to the appropriate person or department, taking messages, making outbound calls, and recording and storing calls. They can also handle basic client service inquiries that medical practices receive. If you’re interested in learning more about how a medical office answering service could work for you, call us today. We would be happy to answer any of your questions.
Does Your Medical Office Need a Reliable Answering Service?
The Reliable Receptionist helps medical offices enhance their professional image, improve customer service, manage workload and convert callers to become loyal patients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your office’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your practice, provide directions, capture critical information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.