As a law firm or attorney, you know the importance of having a good legal answering service. When clients are trying to reach you, they need to be able to get through easily and have their questions answered. A legal answering service can take on this responsibility for you so that you can focus on your practice. How do you find the best legal answering service for your needs? In this article, we will discuss 5 steps that will help you make the best decision possible!
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What Is An Attorney Answering Service?
An attorney answering service is a business that provides telephone answering and communication services for law firms and attorneys. Most services offer live receptionists who answer calls, take messages, and forward urgent calls to the appropriate person. The service can also provide 24-hour coverage, which is important for law firms that operate during non-traditional hours or have after-hours emergencies.
Do You Need An Attorney Answering Service?
If you run a law firm or are an attorney, then you know that answering the phone is a critical part of your job. But what happens when you can’t answer the phone? How do potential clients get in touch with you? The solution is to use a legal answering service.
Legal answering services provide a vital link between attorneys and their clients. They take messages from clients, forward them to the appropriate attorney, and keep track of appointments and deadlines. In short, they help to ensure that clients always have access to the information they need.
But not all legal answering services are created equal. How do you find the best one for your needs? Here are five steps:
Step One: Decide what type of service you need.
There are three main types of legal answering services: in-house, outsourced, and hybrid. In-house services are offered by law firms that have their own answering service. Outsourced services are provided by companies that specialize in answering calls for attorneys. Hybrid services are a combination of in-house and outsourced services.
Step Two: Research the different types of services.
Research the different types of legal answering services to find the best one for your needs. In-house services may be a good option if you want control over all aspects of the service, but they can be more expensive than outsourced or hybrid options. Outsourced services may be less expensive, but you will need to make sure that the company is reliable and has experience dealing with legal calls. Hybrid services can offer the best of both worlds, with cost savings and personalized service.
Step Three: Compare prices and services.
Once you have narrowed down your options, compare the prices and services of each company. Make sure that the company you choose offers a wide range of services, such as call forwarding, voice mail, and after-hours support. Also, be sure to ask about any additional fees that may apply.
Step Four: Interview potential providers.
Once you have selected a few companies, interview them to find the best provider for your law firm. Ask about their experience in the legal industry, their policies and procedures, and their customer service standards.
Step Five: Make a decision.
After you have interviewed all of the providers, make a decision based on your needs and budget. The best legal answering service for your law firm will be one that is reliable, affordable and offers great customer service.
Now that you know how to find the best legal answering service for your law firm, take the time to research your options and make a decision that’s right for you. With the help of good service, you can focus on what you do best – practicing law!
So, what’s the next step? If you’re convinced that an attorney answering service is right for your law firm or solo practice, then it’s time to start shopping around. But don’t worry, Reliable Receptionist got you covered. In this article, we outlined the five steps you need to take to find the best legal answering service for your business. We also provided a few tips on how to compare services and prices. And if you still have questions after reading this post, don’t hesitate to give us a call. We would be happy to help you find the perfect solution for your needs.
Does Your Law Firm Need A Reliable Legal Answering Service?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.