Legal answering services can be a great way for law firms and attorneys to manage their caseload. By outsourcing to a legal answering service, you can take advantage of round-the-clock coverage and get help with overflow calls. However, there are also some cons to consider before making a decision about whether or not legal answering services are right for your firm. In this article, we will explore the pros and cons of using legal answering services to help you make an informed decision about whether or not they are right for you.
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What Are Some Of The “Pros” Of Legal Answering Services For Law Firms And Attorneys?
Increased Efficiency:
When you outsource to a legal answering service, you can take advantage of round-the-clock coverage. This means that your firm will always have someone available to answer calls, regardless of the time of day or night. This can be especially helpful if you experience an influx of calls during certain times of the day or week.
Improved Customer Service:
By having a professional answering service manage your calls, you can ensure that your clients always receive excellent customer service. Answering services are trained to handle a wide variety of questions and requests, so you can rest assured that your clients will be taken care of properly.
Help with Overflow Calls:
If your law firm experiences an increase in call volume at certain times of the year, a legal answering service can help to manage the overflow. This will help to ensure that your clients always have someone available to speak with them, and it will also help to reduce the stress on your staff.
Reduced Stress:
Answering phones can be a stressful task, especially if you are dealing with a large caseload. Legal answering services can take some of the pressure off and allow you to focus on your work.
Cost-Effective:
Legal answering services are often more cost-effective than hiring a full-time receptionist. This can be a great option for firms that are on a budget.
What Are Some Of The “Cons” Of Legal Answering Services For Law Firms And Attorneys?
Lack of Control:
One of the main disadvantages of using a legal answering service is the lack of control law firms and attorneys have over the process. When you outsource this function to a third party, you lose some level of oversight and may not be able to ensure that all your calls are being handled in a way that meets your standards.
Inability to Train:
Another downside is that you likely will not be able to train the people who work at the legal answering service. This can lead to inconsistency in how your firm’s brand is represented and how client inquiries are handled.
Potential for Miscommunication:
There is also always the potential for miscommunication when dealing with a third-party vendor. This could include anything from incorrect information being relayed to clients to important details being left out of messages.
Lack of Personalization:
One of the main benefits of having an in-house legal answering service is the ability to personalize the experience for callers. With a third-party vendor, you lose that ability and may not be able to provide callers with the level of service they are expecting.
Legal answering services can be a great help to law firms and attorneys, but they also come with their own set of pros and cons. On the pro side, legal answering services can increase efficiency, improve customer service, help with overflow calls, and reduce stress. They are also cost-effective. However, one of the main downsides is that it can be difficult to train legal answering service reps properly, which can lead to a potential for miscommunication. Additionally, many customers prefer personalization and may not appreciate having their call handled by a machine. If you’re on the fence about whether or not legal answering services are right for you, give Reliable Receptionist a call today and we’ll be happy to discuss your options further.
Does Your Law Firm Need A Reliable Legal Answering Service?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.
