The customer service department is usually the first line of contact a customer has with a business. Unfortunately, small businesses are not usually able to afford full-time receptionists and customer service representatives. This is where a virtual receptionist comes into play. A virtual and secure business phone system can be a cost-effective way for small businesses and start-ups to access better customer service without breaking the bank. There are 5 key benefits that many companies are witnessing when using a virtual receptionist for their business.
1. Improve Customer Experience
A good virtual receptionist ensures that your customers' calls are answered promptly and handled with professionalism and care. Virtual receptionists are trained professionals in customer service who understand the right way to represent your brand. The right response service can have a positive impact on the overall customer experience and, ideally, increase your retention rate.
2. There Is No Additional Overhead Cost
Bringing a front desk receptionist means you're going to have to shell out some real cash for your desk, chair, computer, and office supplies. You could see thousands of dollars right there. The advantage of hiring a remote employee is that they won't need any of that. They're going to have their own workspace set up, so you won't have to worry about any extra startup or overhead costs.
3. Automated Message Systems Are Not Needed
One way to help increase customer satisfaction and brand loyalty is by providing great customer service. You won't need to use an automated message system again if you have access to 24/7 virtual receptionists. Your customers will love the fact that every time they call, whether it's at 3 p.m., they get to talk to a real person. Or at 3 a.m. This will help boost your company's customer satisfaction rating and keep customers coming back for more.
4. Keep a Professional Image
When calls are answered quickly and professionally, it gives customers a good impression. It gives your business a great image that your clients are going to love. The Virtual Receiver responds to your calls on behalf of your company and either sends a message or forwards a call to the right person within your business. Finding a virtual receptionist with ISO 9001 accreditation can ensure that they meet a high standard and can bring professionalism to your client base.
5. No Need To Find Or Train Them
Finding and training a great receptionist could take a lot of time and money. Not only will you need to post a job opening, but you'll need to review resumes, interview candidates, train them, and possibly purchase online training software. If the employee quits, you'll have to repeat this process again. Hiring a phone answering service is much easier. All you have to do is find the right company, and they're going to do the rest of it for you. If one of your virtual receptionists stops, the telephone answering company will have another receptionist to take their place without any effort at your end.
Does Your Business Need a Reliable Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.