What Are The 5 Benefits Of Using A Telephone Answering Service?
The 5 Benefits of Using a Telephone Answering Service
Unanswered or missed calls cost money and diminish customer satisfaction overall.
This is where a telephone answering service comes in, which takes incoming calls on your behalf, can really maximize your contact and productivity thanks to dedicated receptionists who get to know your business and work as part of your team.
The benefits are obtained by accounting practices of all sizes which use telephone answering services. Here are the five top reasons why:
- Capture every opportunity
Partnering with a telephone reply service means that you will never again miss a call. Just one call can seal the deal, it can make a loyal customer who becomes your biggest advocate, and it can make the first impression great. Safe in the knowledge that a dedicated professional receptionist is in place to take your calls, you will never have to worry about deceiving a customer or losing a vital message, as every opportunity will be recorded and shared with you when you can take action.
- Increase productivity
Each call is an opportunity to provide great customer service and increase revenue, but responding to the phone can be a hassle you just don't need–particularly when you're in the middle of a meeting, working on a large project or at key times of the year, such as the deadline for self-assessment or the end of the year for customers. A telephone response service is the best way to filter and forward calls so you and your staff can concentrate on your job while meeting the needs of your customers.
- 24/7 client service
A mobile answering service can be used for 24/7 calls, overflow assistance or out-of-hour cover. That all depends on the needs of your company. When consumers in this instant-access environment become ever more demanding, it's important that you're on top of your company 24/7. Even when the physical office is locked, having a real person ready to take care of your clients will only boost your competitive advantage and set you apart from the rest.
- Reduce business overheads
It's expensive and time consuming to recruit an in-house team to respond to your calls. A telephone answering service comes with the flexibility to increase or decrease the usage according to changing business needs, without any of the overheads associated with taking on more workers.
- Give the right impression
Whether you are a young start-up, an independent accountant or running an established business, a telephone answering service reinforces strong customer relationships and maintains a professional image of high quality. Your partnership with your client begins as soon as you answer a call; it will make all the difference by delivering a reply service.
Does Your Business Need a Reliable Telephone Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. These virtual telephone receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.