Other than just answering calls, a virtual receptionist, also known as a live receptionist, does more. Digital receptionist businesses provide a range of services that can enhance the capacity of your company to handle incoming customer calls, adding to your consumer-facing interactions a layer of professionalism. You should be aware of the advantages that could be applied to your organization if you consider a virtual receptionist.
As an in-house receptionist, a virtual receptionist performs the same function, such as answering phone calls, taking messages, and setting appointments. The difference is that at a call center facility or other remote spot, a virtual receptionist is placed.
In a virtual receptionist service, what features are most important?
A virtual receptionist's available features depend on the individual response service you partner with and your unique needs, but here are some of the most essential features provided by a virtual receptionist.
Auto Attendant: Usually simpler and cheaper than a live virtual receptionist, automaker and interactive voice response (IVR) arbors can direct callers to the right place for the first time. An auto attendant eliminates the burden of direct call after call on your internal resources, as well as improves customer loyalty by helping them quickly and easily resolve their queries.
Message taking: One of the most basic virtual receptionist services is the receiving of calls, which includes the recording of caller information and the reason for the call. Messages can then be forwarded to the appropriate parties you have mentioned.
Patching and call transfer: Virtual receptionists can patch calls directly to the appropriate telephone number, which you can specify in your agreement with the answering service. Transferring callers who need urgent assistance to your team members streamlines the response process and addresses customer questions more efficiently.
Live Response: Virtual receptionists will give your customers a real person to answer phones on your behalf, adding a layer of professionalism and personal contact to your customer service. Live receptionist services allow you to configure the greeting agents you use when answering calls and to decide how the agents should treat each form of call you intend to receive.
Appointment Scheduling: Several virtual receptionists can incorporate your favorite calendar program to schedule appointments on your behalf. You can decide the times and places at which your company is open for appointment, and the virtual receptionist will handle the rest, alerting you when new appointments are added to your calendar.
When selecting a virtual receptionist or answering service, small businesses can also inquire about the internal processes of the company, including how it recruits its employees. Make sure that the organization you are vetting trains its workers on an initial and ongoing basis. Ask them to describe in detail their preparation with examples. Most of the time, this person you employ is the front line for your business. They're going to be the first impression your customers have of your business. Nailing this with well-trained individuals is going to set you up for success, while untrained people are going to lose customers and resources.
Does Your Business Need a Live Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five - live - trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.