Everyone is aware of the old client saying that the king is more than just a business owner. Today's customers expect 24×7 services, which is why we need a virtual receptionist. But issues occur when company owners struggle to spend enough time serving them the way they want. Continuous phone ringing can be very distracting from the fact that you're working on something really important. But have you ever thought that directing them to the voicemail could lead to a major loss of leadership?
Only a specialist such as a virtual receptionist who has outstanding skills at the reception desk will have such outstanding customer service. When you nominate them, you can only provide your customers with the right platform to get in touch with you at any time of day and night, but how? The receptionist listens to all your calls, resolves customer questions and concerns, and ensures that you do not miss any new leads. This is all possible by first giving them a set of guidelines for how you want them to manage the contact.
Are you skeptical about putting your company contact in the hands of an outsider? Here are some of the positions that the virtual receptionist plays, so you can rely on them blindfolded:
- Answers call and get calls.
- Transfers the call to the respective department or individual.
- Schedule meetings and address client questions and conflicts.
- Offers 7 customer support and is seeking new leads.
- Manages the mailbox and performs personal or technical duties.
It's important to know that a virtual receptionist is not a robot that sends out pre-recorded messages. Digital receptionists are human beings who respond to phone calls remotely in a professional manner.
If you employ a live receptionist, you will benefit from the expertise of highly skilled professionals without the hassle of performing and scheduling interviews. In addition, you're going to pay a lot less for the job they do than if you were to hire an on-site receptionist.
Virtual receptionists are answering phones and representing your company. They're professionals who can handle hundreds of calls a day and they're still open to your customers. Digital receptionists do pretty much all that the in-house receptionist does at a lower price point.
Digital receptionists, also known as virtual assistants, offer live answering services from their virtual offices or call centers. Companies specializing in providing telephone answering services have available virtual assistants ready to answer calls for you and provide customer support. Many facilities can be given to receptionists 24 hours a day and they are always happy to answer any questions.
There are a wide variety of reasons why you would want to hire virtual receptionists. At their simplest, they provide automated menus to better guide the calls of your customers. At the most sophisticated end, virtual receptionists answer customer questions and make appointments on behalf of your company. At the end of the day a virtual receptionist serves to streamline your customer service interactions and add an aspect of professionalism to your brand without costing as much as a full-time in-house receptionist.
Also see how you can be interested in the evolution of how agents react to phones on your behalf. You should be able to be an involved participant in the way your account is managed.
It's easy to think that when you employ a virtual phone service, you can wash your hands of developing and training that position. If you want the money you spend on a virtual phone service to be an investment over a cost, take responsibility and spend time training and providing feedback to the caller.
Does Your Business Need a Live Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five - live - trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.