Your business has taken off and your client list has doubled in numbers— or maybe you’re looking to help your business grow. Either of these scenarios will likely mean that your responsibilities and workload are growing as well.
It can be tough to manage all the duties that you balanced so easily when your to-do list was shorter. If your business is in the process of leveling up, it’s the perfect time to hire a virtual receptionist.
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Polish Your Professional Image
Having a receptionist, virtual or otherwise, is the initial point of contact most clients will have with your business; this can impact your entire company. A warm and friendly exchange with a knowledgeable receptionist puts your client at ease, letting them know what they can expect from subsequent interactions with your company.
A virtual receptionist, such as those available at Reliable Receptionist, allows you the opportunity to give your business a friendly, welcoming presence without adding another full-time position to your payroll. In other words, you are giving your customers the attention they deserve without overhauling your budget to do so.
Our receptionists are trained to know the ins and outs of your company. They are able to screen, announce, and connect the calls you want back to you in real-time. They also field questions, give directions, get contact information, and even set up appointments, with the same expertise and familiarity as any on-site receptionist.
Eager to Improve Customer Service
A happy customer will return time and time again. However, 91% of unhappy customers will not willingly return to work with a business. Also, it takes 12 positive experiences to balance out a negative customer experience.
With these kinds of odds, it’s easy to see the importance of not letting call after call go to voicemail or not letting a customer wait on the phone for too long when they attempt to get in touch with your company.
In a culture where nine out of 10 Americans would spend more to ensure a superior customer service interaction, hiring a trained, professional, and friendly receptionist service you can count on to provide excellent customer service with every interaction is becoming more and more important.
Each company we work with is assigned up to five virtual receptionists who become experts on that company. Having a dedicated team of virtual receptionists means that you can trust that each interaction with your clients will be prompt, positive, and pleasant, ensuring that your clients will want to return again and again.
We understand that great service is a valuable marketing tool, and we want to help you provide that service to each and every call your business receives, no matter how busy you are when the call comes in.
Better Balance for Your Workload
If your business has recently taken off, you know how overwhelming it can be when your workload doubles or triples. Having to stop what you are doing or even interrupt time with a client to answer a call can put your momentum at a dead stop, making a client feel that they’re low on your priority list.
With Reliable Receptionist, calls are answered in under four rings and we can field most of your company’s frequently asked questions. If a client needs to speak to you directly, we give you the choice of taking the call or we can send it to voicemail if you are meeting with a customer or in the middle of a major item on your to-do list. Letting us answer your calls results in less stopping and starting for you, increasing your focus on productivity while still ensuring the needs of your customers are being met. It’s truly a win-win situation!
Expand Your Business
We don’t have to tell you how much work goes into managing a small business— and that workload only grows as you expand. Increasing your marketing presence, meeting with potential new clients, taking on new customers, and maintaining meaningful working relationships with your current customers can take up the bulk of your day, leaving you little time to get much else accomplished. If you’re expecting an influx of business, your to-do list will grow, as will your call volume.
One of the best ways to manage your new workload (and all those new calls) is to delegate. Let us field your phone calls and set up your appointments so you can focus on what it is you do best. As brilliantly stated in this Inc. article, “Everything can be delegated (except mission and vision).”
Let us handle the nitty-gritty details so you are able to dedicate the necessary time and effort it takes into expanding your company and providing undivided attention to each and every customer— without the distraction of a constantly-ringing phone.