In today’s corporate world, things are evolving at lightning speed. Office tasks are being easily automated, everything is going digital, and some employees, or even entire businesses, are operating on a 100% virtual basis.
While not every organization has the ability to go completely virtual, it’s always a great idea to incorporate a little virtual technology here and there for a smoother experience in the workplace and to enhance productivity, which will lead to increased profit. In this post, we’ll be going over one way to do just that: utilizing a live answering service.
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What is a Live Answering Service?
A live answering service is a dynamic and virtual way to tackle customer service and receptionist duties without bringing on another full-time employee, with the salary and benefits that go with it. How does it work? It’s simple; when a client or customer calls, they’re seamlessly forwarded to one of your assigned receptionists, who will answer the phone and proceed accordingly.
Whether the customer needs to be transferred, schedule an appointment, leave a voicemail, or just a quick message, the virtual receptionist will assist them quickly and efficiently. The best part is that your clients will have no clue they’re speaking to a virtual live receptionist. They will receive high-quality call handling that reflects well on your organization and adds brand value.
What Benefits Does the Service Provide?
In addition to high-quality customer service and brand value enhancement, virtual receptionists provide a variety of benefits. Utilizing live operators offers quick solutions for call answering, appointment scheduling, forwarding, and message taking. This is especially helpful for business with team members in multiple roles and it frees up time for more productive tasks.
Additionally, dynamic virtual receptionists don’t just offer call-forwarding and message-taking processes. Instead, they provide value in the form of high-class business answering and specialty answering, meaning your dedicated team of receptionist will be fully trained on your internal procedures, departments, and practices. This allows them to capture crucial lead information, keep communication highly organized, and know exactly who to transfer a call to when necessary.
Who Would Benefit from the Service?
Small to medium businesses, companies that rely on appointment setting tasks, and businesses who have multiple people in multiple roles will find telephone answering services are especially beneficial to them. With small and medium businesses, every single call counts and a missed call can turn into a missed lead and profit loss. Organizations with employees performing multiple roles can have their productivity severely impacted due to being weighed down or constantly interrupted by calls. When utilizing a professional live operator, however, the issues are eradicated, allowing your business to flourish and stay exceptionally organized.
Reliable Receptionist offers professional live answering services for many types of businesses to meet a multitude of needs. If you’re ready to add virtual technology to enhance customer service, boost brand value, and maximize productivity, contact us today!