Why Should Most Contractors Use An Off-site Receptionist?
Live Phone Answering Service for Contractors
In their everyday job contractors will wear a lot of hats. As a contractor, the duties vary from supplying forecasts and operating different job sites to handling inventories and receiving payments. Beyond that, you may also notice that at the end of the week you are the dealer, the customer service expert, the scheduler and the person who signs the checks. When your contracting company’s success is on the line, it’s easy to fall victim to the “step back and let me do it” mentality. But, sadly, the daunting complexity of contracting and handling means that incoming telephone calls will slip down the way. Although ignoring customer calls and sending possible leads to voicemail is never your goal, more than once you have made this phone call fake.
Never let it happen again with round-the-clock call coverage by our live virtual receptionists. 24-hour coverage ensures that you never miss another call or opportunity. Not having a lot of calls at 2 AM? No worry. Our live contractor answering service is totally customizable. Since customers are paid just for the time our receptionists spend with callers, clients need not worry about paying a full-time secretary's salary. You can trust Reliable Receptionist’s service when you're on vacation or taking off a much-needed weekend, or maybe during your busiest season, you can hire our team for assistance. After-hours answering service, excess call coverage and everything available to the clients we provide around the clock assistance.
Perhaps better, our virtual receptionists do so much more than just make calls from the field. Capturing leads, delivering timely messages, screening / transferring calls, enhancing customer service experience and helping companies focus on their marketing campaigns are only a few of the ways Reliable Receptionist can support. When you choose “us” to provide the answering service to your contractor, you don't just pay for a service every month. Instead, you hire a staff member to work for your company, committed to helping you succeed.
Fully Customized Call Center Services for Contractors
The callers are rarely handled with the experience typical of the call center. Our Live Contractor Response service ensures that calls are easily picked up and answered with professionalism. For customers, gone are the days where they sit on hold listening to elevator music before being moved to a well-meaning but incompetent agent.
Just because you’re passing along your calls doesn’t mean you’re passing over your responsibilities, either. Reliable Receptionist scripts are highly customizable, allowing you to schedule the exact questions you would like to ask callers and the details you would like to obtain, as well as the exact responses you would like to provide when customers call. Because all of our calls are logged into our online system, you can easily refer back to similar calls whenever you wish. Our safe online platform really serves as a helpful tool to help you manage your contracting company better.
Does Your Business Need a Reliable Telephone Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. These virtual telephone receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.