Why Should Your Hvac Office Use An Off-site Receptionist?
THE IMPORTANCE OF HUMAN INTERACTION IN CUSTOMER SERVICE
There's a lot of (deserved) excitement surrounding new web technology and the social media value. Notwithstanding this, studies have shown that customer service as a human-to-human relationship is still the best.
In practical terms, this means the telephone.
NICE Systems found in a new report that 88 percent of those surveyed identified the telephone as their favorite means of addressing customer service problems. For these cases even millennials, who were literally born with smartphones for their pockets, tend to speak to people over the internet. Although customers do believe that social media is important to customer service, it will be a long time before companies will step away from the phone.
STAND OUT BY PROVIDING HUMAN CUSTOMER SERVICE
With this knowledge in mind, make sure you are giving your customers the best possible experience on their No. 1 method of communication.
So, how do you improve your customer service over the phone?
In today's world, answering mobile phones from 9 a.m. is not enough. By 5 P.M. In particular, HVAC firms, which also have very busy clients, actually can not afford to hold the hours of bankers. With increased competition in the HVAC environment, it is important that when and where your customers need you are accessible and helpful. Fortunately, the area of virtual reception has provided companies with an inexpensive and appealing way of changing the way they communicate with their customers.
WHAT CAN A VIRTUAL RECEPTIONIST DO FOR YOUR HVAC BUSINESS?
Essentially, a virtual receptionist is a human being who resides in an off-site call center (sometimes referred to as a response service). Digital receptionists also work concurrently with many different companies to help keep the costs of both down.
When anyone calls your office number during the time you have selected, the line rings to the desk of the virtual receptionist. They answer the phone using your company’s customized greeting, and then proceed to assist the caller. They can help with any number of issues that would usually be handled by your in-house receptionist. Your virtual receptionist will be trained according to your individual requirements and will be able to make or confirm appointments, take down customer details or messages or transfer calls to the correct team member. They can deliver messages via email, text message, or voice mail. It’s up to you.
A virtual receptionist may also be qualified to perform data entry or information gathering tasks. They will assist with the payments and payroll, maintenance calls, and much more. In reality, with an outstanding virtual receptionist, callers won't even know that they are talking to an employee outside of the building. They'll just be glad to speak with your company's friendly, helpful representative. Let's think about what a answering service will do for your present and prospective clients.
Does Your Business Need a Reliable Telephone Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. These virtual telephone receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.