Why Should Your It Office Use An Off-site Receptionist?
A virtual receptionist offers a personal touch to the customer experience. But, it is a more expensive choice than a robotic system. Digital or remote receptionists perform exactly the same roles a receptionist would do on-site.
You can use an automated answering system.
When you're just getting started and are on a tight budget, automated systems will work. But note, the mechanical systems lack the intimate, humanizing touch that would be provided by a virtual receptionist. Plus, when dealing with customers a virtual receptionist can quickly change strategy. The fact is, the clients are people, and they have human desires and feelings that just can't be handled very well by a robot. We would in many cases be unable to resolve those needs or issues at all.
It is painfully frustrating to go through a clunky, automatic, automated operation. In a computerized system, a lack of consistency and complexity will confuse customers and turn them off from ever engaging with your business again. The fact is, the clients deserve more than having to deal with an impersonal robot.
A virtual receptionist is an actual person who works for the company remotely. They'll answer and direct all incoming calls to the right location. Digital receptionists can respond quickly to inquiries, feedback and provide all sorts of valuable information and a human touch to communications and interactions that an automated system simply can not handle.
Why Get a Virtual Phone Receptionist?
There are many reasons to invest in your company in a virtual receptionist. The greatest advantage of working with a virtual receptionist is that he or she can greatly boost your credibility for customer service. With more and more robots elbowing their pointy metal arms into the workplace, one of the main worries of recently surveyed customers is that when they need assistance with the product or service of a business they may not be able to talk to a human being.
Although consumers are increasingly citing being able to talk to a person when they experience as appropriate an urgent need or concern, they do not realize that the receptionist has been hired remotely. If the receptionist is working in your office or outside it, it is not important to your customers. Everything they want to know is if the receptionist can fix their dilemma swiftly and effectively.
What are the other benefits of hiring a remote receptionist?
- Significant Cost-savings
If you hire a receptionist in-house, you'll be spending a lot of money training and keeping a loyal employee. The cost of having a decent full-time wage, enticing benefits, workspace, and office space and compensated time-off will make recruiting a professional receptionist cost-prohibitive for small businesses and start-ups. If you are continuing to develop your company, outsourcing your receptionist job is an excellent choice. Even businesses that have built themselves will benefit from outsourcing their receptionist duties.
The time it takes for talent to find, interview eligible applicants, recruit and train a new employee requires a great deal of time and money from the workforce. Time and personnel resources are minimal, so you can't scale them up. But if you outsource your receptionist to a company specialized in identifying, educating and recruiting talent, then you can save time and money for your workers.
Think of it this way; if your direct competitor hires a receptionist to address customer questions 24/7, would it not make sense for you to do so as well? Your ideal clients will come to expect access to a professional, compassionate individual 24/7 who can address their questions and assist their concerns. Offering connectivity 24/7 will make or break loyalty and retention rates for your customers.
Please take note that a former customer takes far less money and energy than attracting a new one answer to their question, they can jump ship and head over to your competitor store.
But by employing a virtual receptionist, if you were to invest in an in-house receptionist, the clients would have access to a friendly person twenty-four hours a day, seven days a week, without the associated heavy costs. Most automated receptionist programs provide 365 days of assistance a year, which can be particularly helpful to other sectors and niches.
- There Is Room For Growth
So your company is-, so you find you don't need to outsource your receptionist duties for the whole week. Outsourcing centers have flexible contracts and agreements to cater to your needs.
- Increased Sales
Research shows that you can get a substantial ROI by investing in customer care and support strategies as high as 5 percent. When it comes to hiring a remote receptionist, you are investing in the continued growth of your company. You're communicating to your client base that you care for their interactions and that you are a serious business dedicated to having a positive difference in your industry. With a minimum investment in this crucial component of the infrastructure of your business, you can see an ROI of between 25% and 95% everywhere. Other types of marketing aren't even close to that ROI point.
Does Your Business Need a Reliable Telephone Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. These virtual telephone receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.