Why Should Your Startup Tech Company Use An Off-site Receptionist?
5 Ways Virtual Receptionist Services Benefit You and Your Customers
Usually, the customer service department is the first line of contact with a company that a customer has. Small companies are sadly not typically able to afford full-time receptionists and customer support staff. A virtual receptionist comes into play here. For small businesses and entrepreneurs, a virtual and stable business phone network can be a cost-effective way to gain access to better customer service without breaking the bank.
There are 5 main advantages many businesses experience when using a virtual receptionist for their company.
- Calls Are Always Answered During Business Hours
You never have to think about the receptionist going on break or on holiday with a virtual receptionist. During operating hours your phone lines will always be answered. Businesses usually find it a challenge for their phones to be answered between 9 a.m. and 5:30 p.m. by anyone Mon-Fri, due to lunch breaks for staff and bathroom breaks. If receptionists go on holiday, you'll need to employ a temp to fill in the void, which can trigger issues because he or she is unfamiliar with the goods and services of your company. A reliable virtual receptionist service can solve all of these issues because they are available whenever you need them. For example, you can have your phone lines diverted to the virtual receptionist during these vacations and breaks, even those that are unplanned.
- Always Get Great Customer Service
Using a virtual receptionist will make sure that a professional and courteous person responds to your customer's calls, even if your on-site receptionist is ill or takes time off. The virtual receptionist can be trained and briefed on how to treat calls, so the customers get a smooth customer service experience regardless of who is taking the calls. It will help improve revenue and give you a competitive advantage over other rival businesses if you have excellent customer service.
- You Can Better Manage Your Time
If you do not have a receptionist on-site, you can find that the use of a virtual receptionist will be of great benefit to your time. You will get your calls handled for you rather than being bound to your office or mobile. You will get updates of notifications during the day, and you can keep in contact with what's going on. You may also organize the issues according to what needs to be tackled first. Others inside the company can be issued to the correct individuals and departments.
- Maintain a Professional Image
It gives consumers a positive feeling when calls are answered quickly and professionally. It gives a great picture to your company which customers would love. On behalf of your client, the virtual receptionist will answer your calls and either take a message or send the call to the right person inside your client. Having an ISO 9001 certified virtual receptionist will ensure they follow a high standard and add professionalism to the customer base.
- Save Money On Customer Service
You can use a virtual receptionist at a fraction of the cost, instead of hiring a full-time receptionist to handle your business calls. Why waste capital here if you can use it in other projects which can extend or develop your company further? Virtual receptionist facilities can also be used to meet the demands at peak calling hours. They can accommodate a huge number of calls that come into the business at one time. Every and every caller gets the same attention they need. Next to zero are the chances of missed calls or callers being put on hold. You're not going to have to think about paying for vacations, sick days and other overhead payrolls that come with having a full-time receptionist on board. It makes it an excellent alternative for both large and small companies. Additionally, you won't need as much office room to support many receptionists, as calls are being redirected to virtual receivers.
In only these five benefits, you can see that by using a virtual receptionist, businesses big and small have a range of advantages. You can avoid the expensive problems that come with recruiting full-time workers to handle your incoming calls by providing a virtual phone system for the company. There are a number of virtual receptionist services available at great prices today, making it an ideal choice for companies in any region. If you have a start-up or a low-capital small company, you too can make use of this service and reap its benefits.
Does Your Business Need a Reliable Telephone Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. These virtual telephone receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.