There’s just something about a well-mannered and polite person that makes us all warm and fuzzy inside, isn’t there? And when it comes to business phone etiquette, we love it! Why? Because proper etiquette shows that you are professional and know how to conduct yourself in any situation. It can make the difference between sealing the deal or losing a client. In this article, we will discuss some of the reasons why good phone etiquette is so important in business, and we’ll give you some tips on how to improve your skills!
Business phone etiquette is key to a successful business. It shows that you are professional and know how to conduct yourself over the phone. Here are just a few reasons why we love business phone etiquette (and you should too):
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Business phone etiquette establishes trust.
When you take the time to learn and follow proper phone etiquette, it shows that you care about your customers and their experience with your company. This builds trust and sets the tone for future interactions.
It demonstrates professionalism.
Proper business phone etiquette sends the message that you are a professional who takes your business seriously. This will make you more credible, and people are likely to take your calls instead of ignoring them if they know that you’re not just another telemarketer calling them out of the blue with some kind of sales pitch or scam.
It means less time wasted on hold for everyone involved in a call (including you).
By following proper phone etiquette, you can avoid many of the common pitfalls that lead to long hold times. This means less time wasted for everyone involved in a call and fewer customers who hang up out of frustration before they even get through to a real person.
It makes it easier for customers to reach you.
Proper business phone etiquette means that your customers will know how to reach you and what to expect when they do. This can save them a lot of time and hassle, and it makes it more likely that they will contact you with their questions or concerns.
It sets the tone for future interactions.
First impressions are incredibly important, especially in the business world. How you present yourself over the phone will set the tone for all future interactions. If you’re rude or unprofessional, people may assume that’s how you’ll behave in person as well. This sets the tone for future interactions, and it can help you to build better relationships with your customers, partners, and suppliers.
It sets the tone for the call.
When you have good business phone etiquette, it sets the tone for the call and makes it more professional. This is especially important if you’re making a sales call or trying to close a deal. By being professional and courteous, you’ll make a better impression on the person you’re speaking with and increase your chances of success.
It shows that you are organized and know what you are doing.
When you answer the phone with a “hello” and state your name, it lets the caller know that they have reached the right person and that you are ready to help them. It also gives them a brief idea about what to expect from the conversation.
Being able to handle phone calls professionally shows that you are serious about your business and are willing to go the extra mile for your clients. It builds trust and credibility, which can go a long way in establishing successful business relationships.
It makes you sound more confident.
If you sound confident over the phone, then it makes you seem more credible and trustworthy. You’ll come across as someone who is in control and knows what they’re talking about. This will give your clients or customers a good impression of you, which could lead to more business opportunities.
It shows respect for your customer/client.
When using good business phone etiquette, you are showing respect to the person on the other end of the line who is calling to speak with someone about their problem or question that they may have regarding a product or service offered by your company.
It’s a great way to create a more professional atmosphere in your business.
Customers will feel like they are being treated well when you take the time to learn how to properly answer phone calls and respond appropriately.
It can help you close more sales.
When you sound professional and courteous on the phone, it puts your customers at ease and makes them more likely to do business with you.
It’s a reflection of your company culture.
Your company culture is one of the most important things about your business, and how you handle phone calls is a big part of that. If you have a positive, helpful attitude when answering the phone, it will come across in your voice and make people want to be a part of your company culture.
Does Your Business Need a Reliable Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.