Why do you need a virtual receptionist?
A virtual live receptionist can drastically improve customer service.
Unlike an old-fashioned telephone answering service, Reliable Receptionist was built from the ground up to be your virtual live Receptionist. This is no third-party service. Your callers will feel as though they’ve reached your office and are speaking with your Receptionist.
Enhanced Image
Enhanced Professional Image
We assign you a dedicated team of no more than five (5) virtual live Receptionists. We answer your business calls live during business hours at our Walnut Creek (San Francisco Bay Area), CA location. We assist your callers in whatever fashion you’ve trained us to do: answering frequently asked questions about your business, providing directions to your location, capturing contact information, even scheduling appointments on the spot.
Our advanced technology allows your virtual live receptionist to privately announce and seamlessly connect only the calls you want back to you in real-time on any phone number. Your caller’s experience is no different than if we were sitting in your front office ringing your extension.
Improve Service
Improved Customer Service
Relieve your callers from the burden of playing phone tag, navigating endless menu options and waiting on a return call to get their questions answered. We assist callers who may not know who they need to speak with in real-time and route them to the appropriate person in your organization. We communicate vital information to callers about your availability to take calls, your schedule for the day and when they can expect to hear back from you (to whatever extent you desire).
Manage Workload
Manage Your Workload More Effectively
Perhaps the biggest benefit of all to having a virtual live Receptionist is gaining the freedom to manage your day in the way that best suits your schedule. Avoid costly interruptions by instructing your Receptionist on the types of calls you want and those you don’t. With every call screened and privately announced, you’ll never get pulled into an untimely conversation with a client or a solicitor. With “Back and Forth” messaging you can relay a message through your Receptionist to your caller without actually having to take the call. Finally, receive Receptionist and voicemail messages in real-time to your email or mobile device or request a call log you can access online to review them all in a single location.
Convert Callers
Convert Callers to Clients
We all know that missed calls mean missed opportunities. That’s why Reliable Receptionist’s virtual live receptionists can have such a positive impact on your bottom line. Not only do we save you the expense and headaches of an on-site employee, but we capture new business in real-time that might otherwise have gotten away. Even when you’re unavailable to take a call, we will skillfully capture your callers information, answer their frequent questions and even schedule them to meet with you on the spot. Try getting your answering machine to do that!
Let's Work Together.
For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.
