Many small businesses are under the impression that they do not need a live phone answering service because they only have a few customers. This is not always the case. A live phone answering service can provide many benefits for your business, no matter how big or small it is. In this article, we will discuss five of the most common misconceptions about live phone answering services.
Table of Contents
Misconceptions About Live Phone Answering Service For Small Businesses and the Truth Behind Them
If you are a small business owner, chances are you have considered using a live phone answering service at some point. After all, what could be more convenient than having someone else answer your calls for you? However, there are a few misconceptions about live phone answering services that may have discouraged you from using one. Here are five of the most common misconceptions about live phone answering services, and the truth behind them:
1. Our callers will realize that they’re talking to a live phone answering service.
One of the most common misconceptions about live phone answering services is that callers will be able to tell that they’re talking to someone who isn’t at the business. In reality, most professional phone answering services have procedures and protocols in place to make sure that calls are handled just as if they were coming into the business itself. Callers will be greeted by a friendly, professional voice and will be given the same high level of customer service that they would receive if they were talking to someone at the business. Additionally, many live phone answering services can customize their scripts to match the specific needs of your business. This means that you can make sure that callers are getting the information that you want them to have, regardless of whether or not they’re speaking to someone at your business.
2. Live phone answering services are expensive.
One of the most common misconceptions about live phone answering services is that they are expensive. In reality, however, the cost of a live phone answering service is often very reasonable, especially when compared to the cost of hiring a full-time receptionist. Additionally, many live phone answering services offer discounts for small businesses. So, if you’re worried about the cost of a live phone answering service, be sure to ask about discounts and special rates for small businesses. Do your research and you will see that a live phone answering service is well worth the investment.
3. You don’t need a live phone answering service for your small business.
Another common misconception about live phone answering services is that they are only for businesses with a high volume of calls. In reality, however, many small businesses can benefit from using a live phone answering service. For example, if you have a business that requires appointments to be made in advance, a live phone answering service can handle the scheduling for you. This can free up your time so that you can focus on other aspects of your business. Additionally, if you have a small business that is open late or has extended hours, a live phone answering service can ensure that your customers can always reach someone when they need to.
4. Live phone answering services don’t care at all.
This is one of the biggest misconceptions about live phone answering services. Just because a phone answering service is not your in-house team, doesn’t mean they don’t care. Most live phone answering services have a vested interest in making sure your calls are answered properly and efficiently. They want you to be happy with their service so that you’ll continue to use them and recommend them to others. Live phone answering services are not some faceless, heartless corporation. They are made up of real people who are passionate about providing excellent customer service.
5. They don’t know anything about your company.
Another common misconception about live phone answering services is that they know nothing about your company. In reality, however, most live phone answering services make it a point to learn as much as they can about your business. This way, they can provide the best possible service to your callers. Additionally, many live phone answering services have account managers who will work with you to make sure that your calls are being handled the way you want them to be. If you’re concerned that a live phone answering service won’t be able to provide the level of customer service you need, be sure to ask about their training and experience.
So there you have it, the five of the most common misconceptions about live phone answering services for small businesses. Hopefully, this article has helped to clear up some of the confusion and give you a better idea of what to expect if you decide to go with a live phone answering service. If you’re still on the fence, give us a call today and see for yourself how our team can help take your business to the next level.
Does Your Business Need a Reliable Live Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.