As a law firm or attorney, you know that providing quality legal services is essential to your success. But what happens when you can’t always answer the phone? That’s where legal answering services come in. In this blog post, we will discuss 5 quick tips about legal answering services for law firms and attorneys. We’ll cover everything from how they can help you manage your caseload to how they can improve client communication. So whether you’re just starting out or you’re looking for ways to improve your practice, read on for some valuable insights!
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Taking Call Influx
In any law office, there are typically peaks and valleys in the number of calls received. There may be a flurry of activity at certain times of the day or week, while other times are slower. Having an answering service can help to ensure that no call goes unanswered, even when your office is taking a break or you’re out of the office.
After-Hours Call Taking
When your law firm is closed for the day, who will answer your phone calls? If you’re like most firms, you have an answering service to take care of them. But what happens when your answering service isn’t available? That’s where after-hours call-taking comes in. After-hours call taking in the process of having someone else answer your phone calls after your regular business hours have ended. This can be a great solution for law firms that want to ensure that their clients always have someone to speak with, even outside of normal business hours.
There are a few things to keep in mind when choosing an after-hours call taking service:
- Make sure that the service you choose has experience dealing with law firms. The last thing you want is for someone who isn’t familiar with the legal industry to be taking your calls.
- Make sure that the service has a good reputation. You don’t want to risk your firm’s reputation by working with a company that doesn’t have a good track record.
- Make sure that the service is affordable. You don’t want to break the bank just to have someone answer your phone calls after hours.
Legal Intake
When it comes to legal intake, you want to make sure that you are covering all of your bases. This means taking the time to ask the right questions and getting as much information as possible from the client. By doing so, you can ensure that you are providing them with the best possible service and representation.
Taking Appointments
Many law firms and attorneys rely on legal answering services to help with taking appointments. By using a legal answering service, you can ensure that all of your potential clients are able to get through to you, regardless of the time of day or night. Additionally, by using an answering service, you can ensure that all potential clients will be given a prompt response.
When choosing a legal answering service, it is important to consider the features that the service offers. For example, many services offer call forwarding so that potential clients can always reach you. Additionally, many services offer voicemail transcription so that potential clients can get a summary of their message without having to listen to the entire voicemail.
Communication Management
The modern law office is a complex business operation. In order to provide the best possible service to clients, attorneys and staff must be able to communicate effectively both internally and externally. Answering services can play an important role in communication management for law firms by providing a simple and efficient way for attorneys to receive and return calls from clients, as well as manage other communications such as email and fax.
When choosing a legal answering service you should consider the following:
Make sure your answering service has experience in the legal industry.
Answering services that have experience in the legal industry will be familiar with the terminology used by lawyers and court clerks, as well as the specific procedures that are followed in law offices. This will allow them to provide better service to your clients and help to avoid any misunderstandings.
Use an answering service that can handle multiple calls simultaneously.
Answering services that can handle multiple calls simultaneously will be able to manage more inquiries at once, which can free up your time to focus on other tasks. This is especially important if you are receiving a high volume of calls from clients.
Use an answering service that offers call forwarding.
Call forwarding allows your clients to reach you no matter where you are. This is a valuable feature for attorneys who travel or work out of multiple office locations. It also ensures that no client call goes unanswered.
Use an answering service that offers call recording.
Call recording can be a valuable tool for attorneys who need to review past conversations with clients. It can also help to protect you in the event of a legal dispute.
Use an answering service that offers live operator support.
Many clients prefer speaking with a live person when they have questions or concerns about their case. Answering services that offer live operator support can provide your law firm with the personal touch that clients appreciate.
If you’re looking for a legal answering service that can take care of your call influx, after-hours call taking, legal intake, and appointments, Reliable Receptionist is here to help. Our team of experts has the experience and knowledge necessary to provide you with quality communication management services. Contact us today to learn more about our services or to get started!
Does Your Law Firm Need A Reliable Legal Answering Service?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.
