Helping Small Businesses Conquer Communication™
At Reliable Receptionist, our mission is simple: to help small businesses sound more professional, respond faster, and grow smarter. We do this by combining real human connection with intelligent, seamless AI software that allows you to answer every inquiry, streamline communication, and win more clients—without the high cost of in-house staffing.
Whether you're seeking the reliability of a live receptionist, the efficiency of an AI receptionist, or the organizational power of an AI-integrated CRM, we're here to help you Conquer Communication™ and elevate your customer experience.
Victor holds an M.B.A. from Golden Gate University and a B.S. in Communications from the Newhouse School at Syracuse University. He has been featured in the San Francisco Chronicle, profiled by the California Employers Association, and invited to speak for organizations like the American Marketing Association.
Outside of the office, Victor enjoys spending time with his wife and three kids in Walnut Creek. His hobbies include hiking, biking, songwriting, and playing guitar.
Victor Mataraso
Founder & President of Reliable Receptionist
Victor is passionate about helping entrepreneurs grow by improving their professional image, cutting operational inefficiencies, and delivering world-class customer service that doesn’t break the bank.
Our service is driven by our exceptional team of professional receptionists, dedicated support staff, and their skilled managers.
Marie
Operations Manager
Fabi
Team Supervisor, Receptionist
Alex
Sales Coordinator, Receptionist
Kenia
Client Service Manager, Receptionist
Steph
Receptionist
Cristal
Receptionist
Reliable Receptionist was founded on a powerful idea: small businesses shouldn’t have to choose between sounding professional and staying profitable. Our founder and president, Victor Mataraso, built his career helping entrepreneurs improve their operations through better customer service and smarter communication. Victor saw that traditional answering services fell short—offering limited, impersonal interactions that did little to help businesses grow. And while voicemail systems and phone trees may save time, they often frustrate callers and send them elsewhere. So he set out to create something better.
Reliable Receptionist launched in Walnut Creek, California, with the goal of offering small to mid-sized businesses:
Boost your profit by turning prospects into loyal customers with effective and professional communication.
Simplify your workflow: streamline operations and cut unnecessary tasks to save time and resources.
Empower your workforce and enhance productivity by allowing your team to concentrate on their core strengths.
Have a question or ready to learn how Reliable Receptionist can support your business? Fill out the form and a member of our team will be in touch shortly.