Choosing the right support solution for your small business is a big decision
Whether you're considering live receptionists, AI assistants, or our AI-integrated CRM, we're here to provide honest answers to help you make an informed choice.
Explore our most frequently asked questions below. Don’t see your question? Feel free to contact our team or call us directly—we’re here to help.
Unlike basic answering services that simply take messages or forward calls, Reliable Receptionist acts as a true extension of your team. Our boutique model assigns a dedicated group of up to five trained receptionists to your account. They get to know your staff, your business processes, and how to handle your calls with professionalism and personality. We also offer AI receptionist solutions for 24/7 coverage.
Yes! All of our live receptionists work from offices located in the Pacific Time Zone. We believe customer service is best delivered by real, local professionals who understand American business standards, language, and communication etiquette.
Your calls are answered within four rings by a receptionist specifically trained on your account within our working hours—or by our AI receptionist for 24/7 coverage. This ensures your callers experience quick, seamless service every time.
Our live receptionist services are available Monday through Friday from 8:30 AM to 5:00 PM Pacific Time. For after-hours support, we offer overflow answering options and AI assistants to ensure no call goes unanswered.
Our receptionists can:
Answer incoming calls with a custom greeting
Screen and announce calls
Take messages and gather intake details
Answer FAQs
Schedule appointments
Provide bilingual service (English/Spanish)
Place outbound calls on your behalf
Our AI receptionist is a smart, automated assistant trained on your specific business needs. It can answer calls, respond to texts or chats, and route inquiries automatically. Unlike generic bots, our AI receptionist is configured for your workflows and integrates directly with our CRM.
Reliable Response™ is our proprietary AI-integrated CRM built specifically for small businesses. It centralizes all your communications—calls, emails, texts, and chats—into one unified inbox. It also supports contact management, lead capture, marketing automation, and more.
Absolutely! While our services work beautifully together, Reliable Response™ can be used as a standalone CRM solution. It’s perfect for businesses who need better communication tools without the complexity or cost of big-name platforms.
Getting started is simple. Schedule a free live tour of our services here, or call 925-627-4200 to speak directly with a team member. We’ll walk you through your options, customize your setup, and get you up and running quickly.
We proudly serve a wide range of industries, including:
Attorneys and legal professionals
Accountants and financial advisors
Real estate and mortgage firms
Medical and wellness practices
Trades and contractors
Franchises and multi-location businesses
No matter your industry, we tailor our solutions to your unique workflow and customer experience goals.
No long-term contracts are required. We offer flexible month-to-month plans so you can adjust as your business grows. Our transparent pricing means no surprise fees or hidden charges.
Yes! We offer a live demo so you can experience our services first-hand. It’s the best way to see the difference Reliable Receptionist can make. Schedule your demo here.
Have a question or ready to learn how Reliable Receptionist can support your business? Fill out the form and a member of our team will be in touch shortly.