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925-627-4200
Reliable Response Login
Support Portal
Schedule a Demo
925-627-4200
Reliable Receptionist

Personalized Live Receptionist Services That Feel In-House

Since 2007, Reliable Receptionist has been a trusted partner to small businesses seeking professional, personal, and polished live call handling. Based in Walnut Creek, CA, our boutique receptionist model ensures that every caller is greeted by a familiar, friendly voice that truly understands your business. With a dedicated team of just five receptionists assigned to each account, our service is designed to feel like an extension of your own staff—not a call center.

Our pricing
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A Personal Approach to Every Call

No two businesses are alike, and neither are their callers. That’s why our team works with you to develop customized call scripts, greetings, and handling procedures. You train us just like you would train an in-house employee—we learn your key team members, your internal processes, and how best to represent your brand.

Answering & Outbound
Our receptionists answer your incoming calls and place outbound calls on your behalf—confirming appointments, delivering updates, or following up with leads—ensuring consistency across every interaction.
Call Screening
We screen and announce calls based on your preferences, so you only take the calls that matter. Our team becomes familiar with your key contacts and routes each caller efficiently and accurately.
Messages & Intake
Capture the details that matter. Our receptionists take accurate, professional messages and collect key caller information—like names, contact details, and service needs—so you're always prepared for the next step.
Appointment Scheduling
We integrate with your calendar to seamlessly schedule appointments, consultations, or callbacks during live calls. This minimizes back-and-forth and ensures your calendar stays full and organized with zero manual effort.
FAQ Responses
We answer your most common questions—like business hours, location, services, or pricing—using responses tailored to your business. This keeps your callers informed and saves your staff valuable time.
Bilingual Services
Our bilingual English/Spanish receptionists ensure clear communication with a broader audience. We help you serve Spanish-speaking callers with ease, accuracy, and professionalism.
After-Hours Call Handling
Callers can be greeted by our AI Receptionist, extended team, or professional voicemail. Daytime receptionists handle business hours, while our after-hours coverage ensures no opportunity is missed—day or night.
Call Insights & Reporting
Track performance with integrated reporting. Log every call in Reliable Response™ CRM to view call volume, trends, and behavior—giving you insight into customer touchpoints and enabling smarter follow-up.
Mobile App Access
Stay connected on the go. The Reliable Response™ mobile app provides real-time access to messages, call logs, and recordings. Make outbound calls from your business number—right from your mobile device—anytime, anywhere.

Live Reception Services

Business Hours

Our team is available Monday through Friday from 8:30 AM to 5:00 PM Pacific Time. During those hours, you can count on us to provide consistent, professional coverage that ensures your customers and prospects always reach a real person. After hours? No problem. We also offer advanced AI receptionist services for intelligent, around-the-clock support.

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Our pricing
Human-first experience
Delight your callers with a real person on the line.
Local, U.S.-based team
Your receptionists are located in our California office.
Seamless integration
We become part of your daily operations.
Consistent brand voice
Every interaction aligns with your business standards.
Affordable, scalable service
Get the support you need without hiring in-house.
Live Telephone Reception

Why Choose Reliable Receptionist?

We’re ready to show you how personalized, professional call handling can improve your customer service, reduce missed opportunities, and give your team more time to focus on what they do best.

Schedule a Demo

Live Receptionists Backed by Seamless AI Software

What truly sets Reliable Receptionist apart is our ability to integrate live human support with powerful AI assistants and our proprietary AI-integrated CRM. As your business grows, so can your customer service capabilities—without increasing overhead. Our integrated solutions allow your live receptionist team to hand off routine requests to AI chatbots, automate follow-ups, and track interactions across every channel.

Streamline your customer communication and boost productivity.

Let's work together to help you Conquer Communication™

Have a question or ready to learn how Reliable Receptionist can support your business? Fill out the form and a member of our team will be in touch shortly.

Want more information about our services?
925-627-4200
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