The Phone Rings
A customer calls your company's main phone number which is seamlessly forwarded to your dedicated receptionist.
First Impression
One of the receptionists assigned to your account answers the phone in no more than 4 rings and professionally greets the caller.
Call Screening
The call is then screened and your trained receptionist answers questions and determines if the call should be transferred and if so, to whom.
Appointment Scheduling
If the caller needs to schedule an appointment, your dedicated receptionist will schedule the appointment with the appropriate person and notify them.
Call Routing
If the caller requires more information, your receptionist will determine the most appropriate person or department to further assist them and transfer the caller.
Web Portal
As a Reliable Receptionist client, we provide you with a custom portal where you can check call logs and messages in real time.
We Provide More Than Your Typical Answering Service
When you run a small business every single phone call matters. Answering services understand this, and by providing call answering and forwarding they can help make sure that you never miss a call or leave a customer hanging, while saving costs and leaving your staff free to get work done.
But when it comes down to it, traditional answering service companies are inflexible and too often fall short, leaving customers frustrated and unable to get a straight answer, and employees under-informed and out of touch.
Fortunately, there is a better solution for call handling and answering, one that goes above and beyond a traditional answering service to provide you and your office with a seamless, versatile, virtual receptionist on-demand. That solution is Reliable Receptionist.
Unlike a simple answering service we do more than just route your incoming calls to a center where the first available staffer responds from a script on their computer screen. Instead, when you receive a call it is immediately answered by one of up to five receptionists specially assigned to your account, each appropriately trained to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate team member using your internal procedures.
Your customers, clients, and vendors shouldn’t have to leave multiple messages or navigate a maze of menu options in order to reach you or your business. And your employees can’t afford to waste valuable hours each week directing calls. Reliable Receptionist provides the same quality of service you would demand from an in-office receptionist, but without the cost. Based on your instructions and direction our receptionist team communicates vital information to callers about your availability, schedule, and when callers can expect to hear back from you.
Your assigned receptionists prepare for this role by learning about your company and practices in order to provide the best customer service and call routing possible. Take advantage of Reliable Receptionist’s flexibility by specifying the best procedures and practices to follow when answering the phone and addressing your incoming callers. We’ll work with you to streamline your internal processes, and save valuable work hours, and your contacts will have no idea that your receptionist is working from our off-site office in Walnut Creek.
To Get Started with Reliable Receptionist, please request a live tour or give us a call at (925) 627-4200. Give us a try and you’ll soon be wondering how you ever got by without us!
Let's Work Together.
For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.
