What Businesses Use A Telephone Answering Service?
4 TYPES OF BUSINESSES THAT CAN BENEFIT FROM ANSWERING SERVICES
While not getting much attention, live telephone answering services are in fact an important component of the business and customer service worlds, leading to better customer experiences and higher productivity for employees. In particular, small businesses tend to overlook the improvements that can be made in their business models by hiring a reply service — and overestimate the cost of such a move. To give you an idea of how replying services can operate, here are examples of four very different types of companies that could all benefit from a telephone answering service:
- A Doctor’s or Psychologist’s Office
Medical answering services are among the best-known styles, because without them, it is almost impossible for doctor's offices to get by. It is important that their calls are answered when patients have emergencies after hours; the trained agent at the other end of the line can then direct the patient to an emergency practitioner or forward the call to the physician concerned. If you are considering a medical response service, it is critical that you choose one that is compliant with HIPAA and that is experienced in handling medical calls.
- A Small Neighborhood Storefront
This is a far less obvious example, but an answering service could help even a neighborhood shop. This is because small shops also do not have the resources to have one person in the office answering full-time calls, rather than being on the floor or in the register. Customers also call on simple questions such as store hours, directions or return policies, and a reply service will take care of those questions directly, ensuring you wouldn't have to deal with the interruption. It's good for the customer too, as they're less likely to wait as the phone rings and rings; remember, business etiquette dictates a phone should never ring more than three times before it's answered.
- A Software Development Company
Any organization that produces and sells products will benefit from a reaction company's customer service. It can not only save you from interruptions (which lower productivity), but better customer service can also defused the tense situations that appear to arise with dissatisfied customers, no matter how well your product is made. In fact, your tone of voice is the most important skill in telephone etiquette, and having a trained customer service agent dealing with buyers can help you maintain your business.
- A Web-Based Small Business
More and more people start their own businesses, but these are mostly web-based, with the founder or founders running home operations. This is a great way to save on overhead costs, but it can raise issues of privacy and credibility; your clients may refuse to spend large sums of money in a business that doesn't have a single office phone number, and you certainly don't want your home or private mobile number floating around in public anyway. An answering service could solve both problems. If you work with a telephone answering service, a dedicated number will be allocated to you which you can send to clients. They will be courteously and respectfully directed to your private number when they call.
Does Your Business Need a Reliable Telephone Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. These virtual telephone receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. Let's Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.