Are you trying to decide whether a live call answering service or an answering machine is better for your business? You’re not alone – this is a common dilemma. There are pros and cons to both options, but in the end, it comes down to what will work best for your specific business. Here’s a breakdown of the differences between these two services so you can make an informed decision.
Table of Contents
- 1 A Live Call Answering Service Will Actually Speak With Your Caller And Take A Message
- 2 Live Call Answering Service Can Take An Unlimited Number Of Calls And Messages
- 3 A Live Call Answering Service Is More Personable Than An Answering Machine
- 4 Customers Hang Up Most Of The Time When They Reach An Answering Machine
- 5 They Differ In Their Availability
- 6 The Extent An Answering Machine Can Be Customized Are Limited
- 7 What About The Cost Of A Live Call Answering Service?
- 8 Does Your Business Need a Reliable Virtual Receptionist?
A Live Call Answering Service Will Actually Speak With Your Caller And Take A Message
Whereas an answering machine will simply record a message. This can be beneficial if you want someone to be able to speak with your caller and get more detailed information from them. Additionally, a live call answering service can help to screen calls, which can be beneficial if you are expecting important calls or only want to speak with certain people.
Answering machines can be less expensive than live call answering services. It can also be a great way to take messages without having to interrupt your workflow or take time out of your day to speak with someone, however, they may not be as beneficial for your business. It is important to consider what your needs are and what would work best for your business before making a decision.
Live Call Answering Service Can Take An Unlimited Number Of Calls And Messages
When you have a live call answering service, there is typically no limit to the number of calls or messages that can be taken. This is ideal for businesses that receive a high volume of calls. An answering machine may only be able to take a certain number of messages before it becomes full and stops recording. This can be problematic if your business gets a lot of calls. A live call answering service can take as many calls as you need and will never become full.
Answering machines also require someone to check them regularly to retrieve messages. This can be time-consuming and cause delays in responding to customers. A live call answering service will ensure that messages are delivered promptly and efficiently.
A Live Call Answering Service Is More Personable Than An Answering Machine
A live call answering service is a personalized touch that can help your business in many ways. First, when someone calls your business, they will be greeted by a live person who can answer any questions they may have. This live person can also take messages and forward them to the right person within your company.
An answering machine, on the other hand, is a recorded message that plays when someone calls your business. This recorded message does not offer the same level of personalization as a live call answering service. Additionally, an answering machine cannot take messages or forward them to anyone within your company.
Customers Hang Up Most Of The Time When They Reach An Answering Machine
Customers hang up most of the time when they reach an answering machine. The main reasons for this are:
- They don’t want to leave a message
- They feel like they’re talking to a machine, not a real person
- They don’t know if their call will be returned in a timely manner
- They don’t believe their problem will be resolved by leaving a message
With a live call answering service, you can avoid all of these issues. Customers will appreciate speaking to a live person who can help them solve their problems immediately. In addition, you can rest assured knowing that your calls will always be answered in a timely and professional manner.
They Differ In Their Availability
A live call answering service is available to answer calls 24/7, 365 days a year. This is ideal for businesses that operate outside of normal business hours or who have a high volume of calls. An answering machine can only take messages during the times that it is set to be on and available.
The Extent An Answering Machine Can Be Customized Are Limited
A live call answering service can be customized to fit the specific needs of your business. This includes specifying the hours of operation, greeting messages, routing instructions, and more. An answering machine has very limited customization options and usually only allows you to record a brief greeting message.
What About The Cost Of A Live Call Answering Service?
While the cost of a live call answering service will vary depending on the provider you choose, it is generally more expensive than an answering machine. However, you have to consider the value of having someone available to answer your calls at all times. If you feel that your business would benefit from having someone available to speak with customers 24/7, then a live call answering service is worth the investment.
So, which is better for your business? A live call answering service or an answering machine? The answer really depends on your specific needs and what you’re looking for in terms of customer service. If you need someone to always be there to answer calls, then a live call answering service is the way to go. However, if you’re okay with messages being left and returned at a later time, then an answering machine may work just fine for you. Ultimately, it’s up to you to decide what will work best for your individual business. Need help deciding? Give us a call today! We would be happy to discuss your options with you and help you choose the perfect solution for your company.
Does Your Business Need a Reliable Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.