It can be difficult to answer all the calls that come in for your business, especially if you are answering them yourself. You might find it hard to keep track of everything and make sure you don’t miss any important messages. This is where an answering service could really help out!
Here are 5 signs that point to hiring an answering service:
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1) Your staff can’t handle the increasing volume of calls anymore.
You don’t want to add another full-time position to your payroll.
You can hire a virtual assistant or transcriptionist that is affordable and still gives you the quality work of a team member.
Answering services are great because they allow you to keep track of everything while also saving money. They’re flexible and easy to use, which makes them perfect for many types of businesses!
An answering service has the ability to expand and give you more features as your business grows.
An answering service can give you the flexibility of hiring just one person without all those added responsibilities.
2) If you are receiving calls outside work hours like at night or over the weekends, then an answering service is right for you!
A call is made to your automated answering system. It’s a Friday afternoon and you know that sometimes these calls can pile up, so it would be best if someone was available on Monday morning just for listening through all of them. However, with an answering service, each customer gets their own person who will ask questions about why they’re calling before deciding which one deserves return contact – creating a better experience overall while also saving office hours!
FAQs can be a pain for those who don’t know how to use them, but not everyone has access or time. For people in your area, it might feel like there is no quick way out – especially if you’re trying to find information about an answer that will save their life! A live operator with straightforward questions answered could make this process go much smoother and faster so more patients have the opportunity of getting help as soon as possible without feeling frustrated by automated systems which give less detailed responses than desired.
3) When phone calls distract your productivity, it is a sign you should get someone to answer it for you.
Your answering service can help you redirect the phone calls from potential customers to your business. This frees up time for you and your employees to focus on growing your business!
4) Customers are not converting into sales as they should and avoid negative feedback.
If your answering service is taking all of those incoming calls, it can shift some resources away from answering and focus more on following up with leads. This will give you a better chance at converting the callers into customers.
Does your answering service take messages for you? If not, it can be difficult to track what customers are saying. An answering service will make sure that all customer complaints and inquiries get handled immediately so the business owner doesn’t have to worry about any negative feedback!
5) When an emergency strikes, it’s best to have a recovery plan.
An answering service can help you create a disaster recovery plan. This will give your business the ability to stay operational even when there is an emergency situation!
In this day and age of uncertainty, it’s the little things that can make or break your business. If you find yourself in need of assistance during a national emergency like an earthquake for example (something we know is happening), then consider using one of these services to set up auto callers on behalf of customers who want personal service without missing any phone calls because their line was down!
Does Your Business Need a Reliable Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.