When you call someone, how many times do you let the phone ring before hanging up? A few decades ago, before caller ID and mobile phones, most people allowed the phone to ring at least 6 to 10 times. Today, expectations have changed. People are less patient about ringing phones. Most callers now wait a maximum of 4 rings, or about 30 seconds, before their mind wanders to find another solution: hanging up, going online, or even trying to call one of your competitors instead. At Reliable Receptionist, we view 4 rings as the maximum number of rings a caller should experience before a live … [Read more...] about Under 4 Rings: The Importance of Answering Calls Quickly
Does your company deal with difficult customers? Of course it does! Every company faces challenging interactions with customers who are angry, frustrated, or just have naturally combative personalities. How your receptionist handles these calls makes all the difference in the world to your business. A happy customer usually tells just one to three other people about their positive view of your company. But an unhappy customer? They’ll easily tell 10 people about their negative experience. And that’s just in person. On Facebook, they’ll talk about it to an average of 338 friends. On … [Read more...] about Handling Difficult Customers With Virtual Reception
“Please leave a message.” Did you know that these 4 words could be ruining your business? Customers are tired of struggling through automated menus and being asked to leave voicemails. They want to talk to a person. A study about the declining use of voicemail found that companies across the U.S. are ditching it completely in favor of other solutions like robust web FAQs, chatbots, and virtual receptionists. Customers prefer these options because they’re faster and more helpful. Coca-Cola, for example, stopped using voicemail across its entire corporation after research found that just … [Read more...] about 3 Ways to Stand Out From the Automatic Answering Crowd
Your business is growing— that’s fantastic! Your call volume is increasing and your voice mailbox always seems to be full. You don’t have the time to pick up the number of calls you’re getting, but you aren’t ready to hire another full-time employee. Why not take advantage of virtual technology to help you run your business? Here are the five most important features to look for in a virtual receptionist service. Feature #1: Not Automated If you are looking for a virtual receptionist, don’t settle for an automated service to answer your calls. Taking your business to the next level … [Read more...] about 5 Most Important Features in a Virtual Receptionist Service
In today’s corporate world, things are evolving at lightning speed. Office tasks are being easily automated, everything is going digital, and some employees, or even entire businesses, are operating on a 100% virtual basis. While not every organization has the ability to go completely virtual, it’s always a great idea to incorporate a little virtual technology here and there for a smoother experience in the workplace and to enhance productivity, which will lead to increased profit. In this post, we’ll be going over one way to do just that: utilizing a live answering service. What is a Live … [Read more...] about Why Does Your Business Need A Live Answering Service?
A live telephone answering service is a unique tool that takes the rudimentary task of call handling and transforms it into a dynamic asset with exceptional benefits. Here’s a breakdown of how it works. Initially, a team of virtual receptionists is trained according to the internal procedures and practices of your specific business. From there, whenever a customer calls, they are forwarded to the answering service, where a live operator handles any appointment setting, call forwarding, or voicemail message tasks. This process is simple, effective, and offers several immediate and long-term … [Read more...] about Top Three Reasons Why Your Business Needs A Telephone Answering Service