“Please leave a message.” Did you know that these 4 words could be ruining your business? Customers are tired of struggling through automated menus and being asked to leave voicemails. They want to talk to a person. A study about the declining use of voicemail found that companies across the U.S. are ditching it completely in favor of other solutions like robust web FAQs, chatbots, and virtual receptionists. Customers prefer these options because they’re faster and more helpful. Coca-Cola, for example, stopped using voicemail across its entire corporation after research found that just … [Read more...] about 3 Ways to Stand Out From the Automatic Answering Crowd
Your business is growing— that’s fantastic! Your call volume is increasing and your voice mailbox always seems to be full. You don’t have the time to pick up the number of calls you’re getting, but you aren’t ready to hire another full-time employee. Why not take advantage of virtual technology to help you run your business? Here are the five most important features to look for in a virtual receptionist service. Feature #1: Not Automated If you are looking for a virtual receptionist, don’t settle for an automated service to answer your calls. Taking your business to the next level … [Read more...] about 5 Most Important Features in a Virtual Receptionist Service
In today’s corporate world, things are evolving at lightning speed. Office tasks are being easily automated, everything is going digital, and some employees, or even entire businesses, are operating on a 100% virtual basis. While not every organization has the ability to go completely virtual, it’s always a great idea to incorporate a little virtual technology here and there for a smoother experience in the workplace and to enhance productivity, which will lead to increased profit. In this post, we’ll be going over one way to do just that: utilizing a live answering service. What is a Live … [Read more...] about Why Does Your Business Need A Live Answering Service?
A live telephone answering service is a unique tool that takes the rudimentary task of call handling and transforms it into a dynamic asset with exceptional benefits. Here’s a breakdown of how it works. Initially, a team of virtual receptionists is trained according to the internal procedures and practices of your specific business. From there, whenever a customer calls, they are forwarded to the answering service, where a live operator handles any appointment setting, call forwarding, or voicemail message tasks. This process is simple, effective, and offers several immediate and long-term … [Read more...] about Top Three Reasons Why Your Business Needs A Telephone Answering Service
It’s hard to overstate just how important communication is for real estate businesses. With so many moving parts and so many stakeholders demanding instant updates and quick turnaround, keeping everyone current and in the loop can make the difference between successful transactions and regrettable ones. This is why remote answering services, also known as a virtual receptionist, are quickly coming up as the best solution for real estate companies. Here at Reliable Receptionist we offer personalized service from live operators to help your company manage incoming calls, streamline your … [Read more...] about Why a Phone Answering Service is Right for Real Estate
Businesses, particularly small and medium sized businesses, can find themselves in a tough spot when it comes to phone coverage. On the one hand, incoming calls are the lifeblood of the company. If you cannot position yourself to respond quickly to prospects or provide prompt customer service, you will bleed business. On the other hand, forcing your staff to continually cover a single main line and filter out solicitations, spam, and transfers while also completing their real work isn’t a sustainable strategy, particularly during busy periods. Hiring a receptionist, someone specifically … [Read more...] about 4 Reasons Why Companies Should Avoid Automated Answering Services