Contractors aren’t known for spending time in the office. Instead, they’re on the job at build sites, running supplies, or meeting with clients wherever they happen to be. But spending so much time on the road and away from your desk can create communication problems, particularly if your company has a high call volume and no one in a good place to field those callers. Overloaded contractors often miss messages or fail to follow up on calls that could otherwise have led to new business and new opportunities.
At Reliable Receptionists, we provide our clients with a one-stop comprehensive solution that solves this problem, with services particularly suited to benefit busy, on-the-road contractors and other small businesses. Here’s how it works:
Incoming Calls:
Unlike mass market call answering services, your incoming calls are handled by one of a team of up to five virtual receptionists assigned to your account. This team works for you, training to get to know your business and answer your callers according to your internal procedures and best practices. All calls are answered with a minimum of rings, our receptionists are always courteous and friendly, and transfers and messages are handled via modern technology to guarantee your company’s professional appearance.
Appointments and Meetings:
On the road? Not a problem. Transfers can be made directly to your cell phone with introductions so you know exactly who is calling before you decide to start the conversation. If it’s not a good time, our receptionists will gladly take messages or reschedule with the caller. The same goes for meetings, days off, or time out of town. Just let our team know your schedule and we’ll divert your callers, take messages, send calls to voicemail, and let your callers know exactly when they should expect to call back. This way you keep in touch with your clients, have more control over your incoming rings, and none of your callers feel like they’ve been sidelined, ignored, or lost in the shuffle.
Special Services:
To provide the best possible support for your service, we also offers special services including outgoing calls (courtesy calling), scheduling appointments directly to your internal calendar system, or collecting critical lead information on prospects. We go out of our way to provide a flexible service solution with all of the value of an in-house receptionist, but without the high cost.
Remember, the way your company presents itself to customers and prospects and the level of customer support you provide can be the deciding factor when it comes to your long-term growth and stability. Call us today at (925) 627-4200 for a free demo and to learn more about how Reliable Receptionist is the contractor specific call-handling and phone automation solution you’ve been searching for. Once you select the service package most suited to your needs and share your procedures and scripts, we’ll make sure that your company is represented with the highest level of professionalism possible. Guaranteed.
