Wondering if a virtual receptionist is the call answering solution that’s right for your company? Here are seven signs your company may need virtual receptionist service:
1. You’re Missing Sales Due To Your Business Hours
When your customers are located across the continent and in wildly different time zones, it can make taking orders a challenge. Even businesses with a local customer base often find callers dialing in after office hours are closed, and many of those prospects don’t call back.
Unlike traditional receptionists, however, a Reliable Receptionist staffer can be on hand to cover your phones during hours your office is closed. This way questions can be answered, messages taken, and appointments made even when your team is punched out.
2. Your Team is Frustrated
Dealing with significant inbound call volume can be tiring and frustrating for staff who have other work to do. Over time, countless hours of productivity can be lost and morale across your team can suffer. Don’t waste your staff’s talents covering the phones when they have focused work to do—let our team help instead!
We automatically filter and transfer calls so your team only gets the calls that matter and can work without distraction. All transfers are announced and solicitors can be filtered out before they ever contact your team.
3. Most of Your Calls are Straightforward
Are most of your main-line calls requests to be transferred to specific team members, appointment requests, solicitations, or basic questions like your business hours? If so, Reliable Receptionists is a perfect solution. We’ll transfer your calls with polite, professional introductions, access your calendar and message software to book appointments or meetings, answer FAQs as you train us, and will screen out distracting junk calls. This way you can focus on working without the tedious pressure of phone admin weighing you down.
4. You’ve Been Putting Off Hiring a Traditional Receptionist
Time, effort, and money all go into the process of hiring staff, and a wrong choice can haunt you and turn away callers for years to come. Reliable Receptionist can lower payroll expenses and save desk space while providing the same level of professional service you would expect from an in-house employee.
5. You have an Auto Attendant
Customers don’t like auto attendants. They are impersonal, mechanical, and remind them of agonizing customer service calls to their utilities. Stick with a human voice instead.
6. Your Company Is Coming Off as Unprofessional
A virtual assistant can make even the smallest company seem like a well-grounded professional establishment. Your calls are answered politely with prompt transfers and message taking service—even if you’re running your whole operation from a laptop and cell phone in your home office.
7. You’re Mostly On the Road
First impressions count and when you own a business a great many of those first impressions are made over the phone. When you’re on the road, however, calls tend to be missed or answered haphazardly, creating a rushed first impression that doesn’t impress callers. A virtual receptionist can be your solution with prompt and professional call answering, transferring, announcing, message taking, and scheduling service.
For more information about how Reliable Receptionist can benefit your business send us a message or give us a call at (925) 627-4200.
