If you are deciding whether or not your company should hire a virtual receptionist to answer calls and respond to customer questions, you may already know some of the benefits. For example, virtual receptionists: help customers feel valued and important when they get to talk to a real person instead of slogging through an automated system. improve customer satisfaction by efficiently connecting the caller with the exact person they need. manage many of the day-to-day logistics of your company, including scheduling meetings, taking messages, transferring calls, and keeping employees … [Read more...] about How Does a Virtual Receptionist Work?
Your business has taken off and your client list has doubled in numbers— or maybe you’re looking to help your business grow. Either of these scenarios will likely mean that your responsibilities and workload are growing as well. It can be tough to manage all the duties that you balanced so easily when your to-do list was shorter. If your business is in the process of leveling up, it’s the perfect time to hire a virtual receptionist. Polish Your Professional Image Having a receptionist, virtual or otherwise, is the initial point of contact most clients will have with your business; this … [Read more...] about When to Hire Virtual Receptionists and Outsource Help
Virtual offices have arrived and companies are increasingly making the change to dump traditional office setups in favor of a leaner, lighter, remotely connected organizations. Here are 5 big advantages to virtual office setups supported by professional virtual office spaces. 1. No Commute! Commuting is a huge drain on energy, fuel, and time. In fact, even a relatively short 20 minute commute consumes over 170 hours in the space of a year—time that could be better spent with family, hobbies, catching up on sleep, or finishing up important work projects. By virtualizing your office employees … [Read more...] about Top 5 Advantages of Using Virtual Office Space
The debate between traditional offices and virtual offices solutions has been going on for some time, and is continually evolving along with new technology, best practices, and real world results. What the Traditional Office and Virtual Office Have In Common A virtual office offers many of the same benefits as a physical office. Companies receive an address, receptionist service, call handling, email addresses, and more. As far as customers or clients are concerned, the company looks and acts just like any other with a brick and mortar headquarters. What Sets the Traditional Office and … [Read more...] about The Differences Between a Virtual and Traditional Office
No product or service is perfect and when there are faults it means that your company can expect an increase in customer service calls. So how will you handle them? Too many organizations treat service as secondary to sales. After all, one creates revenue while the other only consumes time. But this isn’t the whole story. If your company neglects customer service it creates an undertow that erodes your company’s reputation over time, resulting in lost sales and lost clients in the long term. To combat this effect it is vital that you create a culture of professional customer service to … [Read more...] about How to Improve Your Customer Service
Every contractor knows that for at least part of the year, work on-site will slow down. Usually, that coincides with winter or the rainy season, but whenever it happens for you, you're going to have a few months where things are slow. The good news is that while you might not be putting in the hours on-site, there are plenty of ways to improve your business while things are slow, and here are six of our favorites. Find superstar new employees. Even if they don't start right away, hiring great people before things get busy can be a great way to hit the ground running and get great … [Read more...] about 7 Off-Season Actions to Build a Strong Contracting Business