There are a lot of different decisions that business owners have to make when it comes to running their company. One of the most important decisions is whether or not to hire a phone answering service. This can be a tough decision, especially if you’re on a tight budget. In this blog post, we will discuss the pros and cons of hiring a phone answering service and help you decide if it’s the right choice for your business.
3 Pros Of Hiring An Answering Service
If you’re on the fence about hiring an answering service, here are three pros that may help you make your decision:
- You can focus on other aspects of your business
When you outsource your phone calls to an answering service, you free up your time to focus on other aspects of your business. This is especially helpful if you’re trying to grow your business or if you have a lot of other responsibilities.
- An answering service can provide a professional image
If you want your business to have a professional image, an answering service can help with that. Having someone answer your phone calls in a professional manner can make a big impression on potential customers.
- Answering services can save you money
Hiring an answering service can actually save you money in the long run. If you’re paying someone to answer your phone calls, you’re likely to get more sales and customers. This extra income can offset the cost of the answering service.
3 Cons Of Hiring An Answering Service
Now that we’ve discussed the three pros of hiring an answering service, let’s take a look at the three cons:
- You may have to sacrifice some control
When you outsource your phone calls, you may have to sacrifice some control. You won’t be able to answer the phone yourself and you’ll have to rely on someone else to handle your calls.
- Loss of an In-House Receptionist or Secretary
Another potential downside of hiring an answering service is that you may lose your in-house receptionist or secretary. This can be a problem if you rely on them for other tasks, such as scheduling appointments or taking messages.
- Less Visual Management & Micromanagement
If you like to be able to see what’s going on in your office at all times, an answering service may not be the best choice. With an answering service, you won’t be able to visually manage and micromanage your employees.
So, is it really worth it to hire an answering service? In our opinion, the pros definitely outweigh the cons. Answering services can free up your time so you can focus on other aspects of your business, provide a professional image for your company, and save you money in the long run. If you’re still unsure or have any questions, don’t hesitate to call Reliable Receptionist today! They would be more than happy to discuss how an answering service could benefit your business.
Does Your Business Need a Reliable Phone Answering Service?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.