Many business owners are missing out on new business every day, for a very simple, very preventable reason. The truth is, 64% of merchants aren’t connecting with every interested lead and every potential customer. Why not? Because they can’t be reached by phone. Prospective customers get a busy signal, encounter a disconnected phone number, struggle to communicate with an automated call menu feature, or otherwise just don’t receive a response to their call. Today, with search engines always at our fingertips, these missed interactions with callers mean missed business. If a caller can’t … [Read more...] about The Mistake 64% of Merchants are Making
friendly young woman behind the reception desk administrator Your business is booming; that’s great! And while that’s definitely cause for celebration, you might be a bit worried. You know that a thriving business means more phone calls from established and potential new clients— are you ready for that? You’re considering hiring virtual receptionists to handle the increased call volume to your office. There are numerous benefits to having virtual receptionists answer calls from clients, no matter which industry you work in. Perhaps most importantly, callers get to speak … [Read more...] about Can a Virtual Receptionist Schedule My Meetings and Appointments?
When you call someone, how many times do you let the phone ring before hanging up? A few decades ago, before caller ID and mobile phones, most people allowed the phone to ring at least 6 to 10 times. Today, expectations have changed. People are less patient about ringing phones. Most callers now wait a maximum of 4 rings, or about 30 seconds, before their mind wanders to find another solution: hanging up, going online, or even trying to call one of your competitors instead. At Reliable Receptionist, we view 4 rings as the maximum number of rings a caller should experience before a live … [Read more...] about Under 4 Rings: The Importance of Answering Calls Quickly
A virtual receptionist can do everything an in-house receptionist can do - and more. They can take incoming calls, handle complex inquiries from customers, check an order’s status, schedule appointments, and even upsell callers into buying more services from your company. In fact, the right kind of virtual receptionist is a productive salesperson, converting callers into customers every day. So how do they learn how to do all this? Here’s how it happens. Hired Right, Trained Right It starts with the reception company hiring the right professionals. Virtual reception companies must … [Read more...] about Here’s How Virtual Receptionists are Trained
convert callers into clients Why do some businesses have much better customer conversion rates than others? For example, in the medical field, call conversion rates vary from 15% to 70% - which is surprising, considering that most people call a medical office specifically to make an appointment. The variation comes from how your receptionists handle each call. There are some “insider secrets” any company can use to increase conversions day after day. Here are some things to keep in mind as you develop scripts and tips for your receptionists. Eliminate Subtle Negatives One of … [Read more...] about How to Convert Callers to Appointments
What do the Apple Watch, Amazon Alexa, and Google search engine all have in common? Well, they have two things in common, actually: They come from the most successful companies in the world, and they’re personalized. They’re following the biggest trend in the consumer marketplace, which is assisting people through individualized responses. Instead of mindlessly blasting out generic answers, they give custom results every time. Is your company doing the same? 2019: The Year of Personalization People love personalization - and they’re starting to expect it. Today everything from their … [Read more...] about Why 2019 Will be the Year of Personalized Service