Virtual Receptionist

A virtual receptionist can do everything an in-house receptionist can do - and more. They can take incoming calls, handle complex inquiries from customers, check an order’s status, schedule appointments, and even upsell callers into buying more services from your company. In fact, the right kind of virtual receptionist is a productive salesperson, converting callers into customers every day. So how do they learn how to do all this? Here’s how it happens. Hired Right, Trained Right It starts with the reception company hiring the right professionals. Virtual reception companies must … [Read more...] about Here’s How Virtual Receptionists are Trained

convert callers into clients Why do some businesses have much better customer conversion rates than others? For example, in the medical field, call conversion rates vary from 15% to 70% - which is surprising, considering that most people call a medical office specifically to make an appointment. The variation comes from how your receptionists handle each call. There are some “insider secrets” any company can use to increase conversions day after day. Here are some things to keep in mind as you develop scripts and tips for your receptionists. Eliminate Subtle Negatives One of … [Read more...] about How to Convert Callers to Appointments

What do the Apple Watch, Amazon Alexa, and Google search engine all have in common? Well, they have two things in common, actually: They come from the most successful companies in the world, and they’re personalized. They’re following the biggest trend in the consumer marketplace, which is assisting people through individualized responses. Instead of mindlessly blasting out generic answers, they give custom results every time. Is your company doing the same? 2019: The Year of Personalization People love personalization - and they’re starting to expect it. Today everything from their … [Read more...] about Why 2019 Will be the Year of Personalized Service

Today, any small business (even a business of one person) could benefit from using a virtual receptionist. In an increasingly technology-focused world, 92% of customer interactions still happen over the phone. As a small business owner, taking time to stop everything and answer a call is nearly impossible. If you’re running your own firm, business, or practice, you know that being able to dedicate your full attention to each client is key to your company’s success. Relieve some of the pressure of a ringing phone and put your focus on the client in front of you or the task at hand by … [Read more...] about 5 Industries That Can Benefit From a Virtual Receptionist

As an attorney, the importance of being available to your clients is essential to a strong attorney-client relationship. In fact, missing a call or going too long before returning a call, answering a question, or setting up an appointment can put your relationship with a client in danger. Additionally, a potential new client seeking legal counsel may call and choose not to leave a message about an intensely personal matter, instead of seeking out someone else they can speak to immediately. This loses you a new client, potentially costing you thousands of dollars in the process— just from … [Read more...] about Why Reliable Receptionist Is Trusted by Attorneys