What do the Apple Watch, Amazon Alexa, and Google search engine all have in common? Well, they have two things in common, actually: They come from the most successful companies in the world, and they’re personalized. They’re following the biggest trend in the consumer marketplace, which is assisting people through individualized responses. Instead of mindlessly blasting out generic answers, they give custom results every time. Is your company doing the same? 2019: The Year of Personalization People love personalization - and they’re starting to expect it. Today everything from their … [Read more...] about Why 2019 Will be the Year of Personalized Service
Today, any small business (even a business of one person) could benefit from using a virtual receptionist. In an increasingly technology-focused world, 92% of customer interactions still happen over the phone. As a small business owner, taking time to stop everything and answer a call is nearly impossible. If you’re running your own firm, business, or practice, you know that being able to dedicate your full attention to each client is key to your company’s success. Relieve some of the pressure of a ringing phone and put your focus on the client in front of you or the task at hand by … [Read more...] about 5 Industries That Can Benefit From a Virtual Receptionist
As an attorney, the importance of being available to your clients is essential to a strong attorney-client relationship. In fact, missing a call or going too long before returning a call, answering a question, or setting up an appointment can put your relationship with a client in danger. Additionally, a potential new client seeking legal counsel may call and choose not to leave a message about an intensely personal matter, instead of seeking out someone else they can speak to immediately. This loses you a new client, potentially costing you thousands of dollars in the process— just from … [Read more...] about Why Reliable Receptionist Is Trusted by Attorneys
Maybe you’ve considered hiring a receptionist for your business, but you’re not ready to incur that cost quite yet. Maybe you work in a shared workspace or from your home, and you want to convey an air of professionalism, but you know that you don’t have an appropriate space to put a receptionist. Perhaps it’s time to consider an off-site receptionist. You know it will help your sanity to have someone else handling customer calls and directing them where they need to go before they get to you, but you’re just not quite sure how an off-site receptionist will actually help your bottom line. … [Read more...] about Why Would an Off-site Receptionist Help My Bottom Line?
For any business, every missed call is a missed opportunity for new revenue. This is especially true for attorneys, who lose out on high-value cases every time a potential client chooses another firm. If your reception service isn’t 100 percent reliable, you’re losing about $2,000 on every missed call. That’s no exaggeration: Here’s the math. If you charge $200 an hour and the average legal case takes about 10 hours, that’s $2,000 for every client who got away. Plus, there’s the loss of all of those customers’ future cases, friend referrals, and word-of-mouth advertising for your … [Read more...] about Just How Reliable is Reliable Receptionist?
When customers come calling, how well does your company handle their calls? New customers can be your harshest critics. Research shows that 76% of consumers judge how much a company values them by their customer service experience, and 60% demand better service now than they did just 1 year ago. A virtual receptionist is a real, live person who works remotely to handle your customer service calls. Companies that use these services find big benefits that support productivity and a strong bottom line. Let’s look at 7 ways a virtual receptionist could be just the boost your company needs. 1- … [Read more...] about 7 Things a Virtual Receptionist Can Do for Your Company