1. Use Their Name When customers call they may or may not offer their name. If they don’t, make it a habit to ask for their name early on in the conversation and use their name afterwards. Even a quick, “Thanks...

Virtual receptionist services can be a tremendous solution for companies looking to streamline their phone coverage, but it’s important to note that each provider is different. To really get the most out of your service there are some important questions you need...

Consider the following question: Is your business handling incoming callers optimally, and converting them into appointments or sales as often as possible? Between high call volumes, understaffed teams, full voicemails, and automated cell phone forwarding (bad reception and all), the...