Maybe you’ve struggled with incoming callers for a long time, or recently lost a receptionist and are now feeling the pressure as staff members devote minutes and hours towards covering your phones. Or maybe you aren’t sure what a virtual receptionist could even provide and whether the service might just be right for your needs.
No matter what your situation, here are 5 ways a virtual assistant and call handling services from Reliable Receptionist can support your business:
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1. Personalized Call Answering
It’s easy to forget that each and every call to your office is, potentially, a sale. A sale that can be lost when calls are missed or a team member is flustered, frustrated, or unprepared.
Virtual receptionists, on the other hand, catch your incoming callers as their primary responsibility. Calls are answered pleasantly and formally within a few rings, with an introduction that you specify and train your receptionists to use. There are no answering machines or frustrating automated directory options, and the service is so seamless that callers will have no idea that your receptionist is off-site.
2. Call Screening and Transferring
While each call is potentially important, a sizable percentage of calls are going to be frustratingly trivial. Robocalls from tour companies, marketing cold calls, and even scammers fishing for company information can bog down a team trying to focus on getting real work done.
Fortunately, a digital receptionist can intercept these calls, steering them away and making sure that only valuable calls make it to your staff’s phones. Calls are seamlessly transferred, with introductions based on your instructions, in order to best support your team’s workflow.
3. Appointments and Messages
Call handling from your virtual receptionist can include much more than simply moderating incoming calls. If you have a digital calendar or scheduling system, your receptionist can actually make appointments directly, filling in your schedule and calling out to remind patients or customers the day before their appointments.
4. Extended Hours
When your team works in one time zone, but your clients are in another, it can make for frustration and full voicemails all around. Digital receptionists can help by extending your staffed phone hours, taking messages, making appointments, or even transferring calls directly to cell phones in priority situations as you specify.
5. Cost and Space Savings
Maybe hiring a full-time receptionist for your office isn’t a financial possibility. Or maybe you don’t have the space, or you work solo on the road. Whatever the case, a virtual receptionist dramatically reduces costs vs. the cost of hiring a full or even part time receptionist, and can transfer calls to wherever you are from our central facility here in Walnut Creek.
To learn more about different service packages and how a virtual receptionist from Reliable Receptionist can work for you, call us at (925) 627-4200.