December 05, 2007, By Ilana DeBare Q: I have a growing business in tree care and urban forest consulting and am considering outsourcing our call management. I have found that it is important for potential customers to reach a live person even if they are leaving a message. Are there dependable companies that market to small businesses? We take 25 to 40 calls a week from people inquiring about treating their diseased trees. East Bay arborist A: At one end of the spectrum there are call centers - those folks who answer the phone when we are ordering stuff from a catalog or complaining … [Read more...] about San Francisco Chronicle – Virtual Assistants Save Cash
Original article appears here: Lawyers – Have a Person Answer Your Phones! By Randy Wilson This post from Kevin O’Keefe is a cautionary tale for attorneys. One of the biggest complaints about lawyers is that you can never get them on the phone and may wait days for a return call. Now the ABA is touting a technology that will allow clients to automate scheduling an appointment. Voice mail hell Clients get the fun experience of entering their client number and a password in order get the joy of listening to automated prompts to schedule their – possibly – urgent meeting. This is not … [Read more...] about Attorneys – Have a Person Answer Your Phones!
Solo Support A look at new offerings designed for the one-person show. By RICHARD A. GREENWALD Growing numbers of Americans are striking out on their own as solo entrepreneurs. And a whole industrial complex has sprung up to support them. Need a cubicle to put together a presentation or a conference room for a meeting? There are companies in most big cities that will rent you as much work space as you need. If you need someone to take your calls and arrange your appointments, a host of services will connect you with receptionists who work off site. There's also help available online. … [Read more...] about The Wall Street Journal – Solo Support