4G. Broadband. Smartphones. Wearables. Ultraportables. Tablets. The technology for a fully mobile, work-from-where-you-are workforce is here, and the practice of business mobility is slowly but surely changing the way more and more businesses operate. In this atmosphere of off-site, on-the-road, coffee shop workers, virtual receptionist service from Reliable Receptionist has a great deal of value to offer. Here’s why:
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Offices are Out
You may have heard of the modern movement towards the virtual office, a practice in which the formal office of the past is dropped as companies instead purchase a set of services that provide everything needed for the company to operate as normal—just without real estate. Typically, these packages include a formal business mailing address and space at a communal office building with desks, conference rooms, and meeting areas available for reservation as needed. Employees at this core space may choose to work full or part-time at this location while others participate from their own devices and work on projects and daily business collaboratively over the internet.
It’s a powerful system and one refocuses’ employee’s work on efficiency and deliverables, rather than mere daily attendance. Moreover, employees have the freedom to rearrange their schedules as needed to better balance family life, skip the commute, travel, or move.
Virtual receptionists are a natural fit in these situations, and it isn’t surprising that many virtual office providers also provide virtual receptionist service to their clients. In fact, Reliable Receptionist is partnered closely with the Laptop Lounge of Walnut Creek, CA, a communal workspace and virtual office provider supporting a large number of thriving organizations and professionals.
Better Value vs. Full-Time Receptionists
Full time receptionists are full-fledged employees who require technology, desk space, application licenses, training, benefits, and salaries. While these expenses can be hard on a small business’ bottom line, they can also be a burden for small companies that haven’t settled on a permanent office space, or which are operating from a remote office, shared workspace, or residential location.
In these situations the business owner can either continue attempting to cover their phones themselves, hire a full time receptionists and equip them to work, or simply subscribe to our virtual receptionist service. In the latter option, not only will costs be predictable and reduced vs. the cost of hiring a staff member, but their receptionists will be highly trained, professional, and ready to support the serviced company from day one.
Assistance for a Roving Team
If office mobility has a downside, that downside is diminished communication. Even with IMs, email, text messaging, and cell phone forwarding, sometimes sales staff or others are unavailable even if they are desperately needed. In these situations virtual receptionists can be a great help.
Instead of endless rings your receptionists will answer each call immediately and professionally, then direct the caller to the appropriate team member. Going to be out of town, at a conference, or in a meeting? Your receptionists can be instructed, by email or a quick call, to take messages during those periods and let callers know when to expect to hear back. These messages, which are also taken when a team member cannot be reached, are delivered electronically, so that no call is ever missed and no clients are dropped in their hour of need. And scheduling for your entire team can be handled remotely without a caller moving further up the food chain.
The digital age has opened entire new realms for seamless business management. Take advantage of modern mobility with virtual receptionist service from your friends at Reliable Receptionist. Call today at (925) 627-4200 for a free quote or to request a demo of our services for your office.