If you’re thinking about hiring a virtual receptionist and focusing on the costs, it’s time to look at the flip side. Virtual reception is indeed an investment, but in the long term, it actually saves a huge amount of money.
Here’s a rundown of the kinds of cost savings that come with using a virtual receptionist. Could your company benefit from these savings?
Table of Contents
- 1 Cost Savings 1: No receptionist training.
- 2 Cost Savings 2: No paid vacation/sick time.
- 3 Cost Savings 3: No benefits.
- 4 Cost Savings 4: Less space and equipment.
- 5 Cost Savings 5: Lower bills.
- 6 Cost Savings 6: Lower taxes.
- 7 Cost Savings 7: Less noise.
- 8 Cost Savings 8: Maintain stable costs.
- 9 Cost Savings 9: No missed calls.
- 10 Cost Savings 10: Better customer retention.
- 11 Cost Savings 11: Lead generation and conversion.
Cost Savings 1: No receptionist training.
When you hire a receptionist to work as an employee, the role is usually an entry-level job that needs a lot of hand-holding and reminders during a long training period. Plus, it’s a job that tends to have a frequent turnover. But when you use virtual reception, you’re hiring reception experts who can hit the ground running. You don’t have to invest in training over and over for receptionists as turnover happens in your company.
Cost Savings 2: No paid vacation/sick time.
Employees are usually entitled to some paid leave, like vacation time and sick days. Ordinarily, it’s up to you to fill their job during these breaks, leaving you scrambling. Virtual reception eliminates this issue because there’s always backup on hand.
Cost Savings 3: No benefits.
You will not deal with benefits administration when you outsource your reception services. That means no health care, no workers’ comp, no 401K, and no day-to-day hassle with paperwork and maintenance of a benefits package. This amounts to thousands of dollars in savings, plus the time savings from having fewer benefits plans to administer – a huge plus for small businesses.
Cost Savings 4: Less space and equipment.
Hiring a virtual receptionist means you won’t need space or equipment for a receptionist in your office. No phone, computer, software, or constant upgrades – not to mention no need for floor space dedicated to a receptionist.
Cost Savings 5: Lower bills.
Less electricity and power use is a good thing for your monthly bills, especially if you can use virtual reception to scale down to a smaller office space.
Cost Savings 6: Lower taxes.
According to IRS rules, employers pay 6.2% of an employee’s base salary toward Social Security and 1.45% towards Medicare. For a receptionist who makes $33,000, for example, that’s about $2,000 in taxes – a cost you don’t pay with virtual reception.
Cost Savings 7: Less noise.
Reception services can add noise to your office environment, with the phones ringing all day long and constant conversation. Outsourcing it keeps this distraction out of your space, allowing other employees more quiet focus.
Cost Savings 8: Maintain stable costs.
Instead of paying bonuses and increases in wages over time, you can control your costs with virtual reception. Set a budget with your virtual reception provider, and always hit that target. This allows for better budgeting and cost management.
Cost Savings 9: No missed calls.
Another cost savings is the cost of lost customers. Research by Forbes shows that when people need urgent new services, 80% of them will start calling phone numbers and hang up if nobody answers or if they get voicemail. That’s a huge cost of missed opportunity.
Cost Savings 10: Better customer retention.
Virtual reception uses expert receptionists who can smoothly handle customer calls, manage complaints, resolve problems, and lead to increased customer retention. When you’re retaining more customers, that’s major money saving for your business.
Cost Savings 11: Lead generation and conversion.
Virtual receptionists not only save money, they actively make money for your company through lead generation. They can capture valuable leads and work to convert interested callers into paying customers.
Ready to start saving money with virtual reception? Connect with Reliable Receptionist, which provides skilled virtual reception services that start saving you money from the very first moment.