When you are a business owner, there are many costs to consider. One of the most important is hiring a virtual receptionist. This decision can impact your bottom line positively or negatively, so it’s important to understand all of the associated costs. In this article, we will discuss the different factors that contribute to the overall cost of hiring a virtual receptionist.
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Factors to Consider in the Cost of Hiring a Virtual Receptionist
It’s no secret that running a business takes a lot of time and effort. Between managing finances, overseeing production, and meeting with clients, there never seems to be enough hours in the day. That’s why more and more businesses are turning to virtual receptionists as a way to take some of the workloads off their plates. But what are the factors to consider when it comes to cost? Here are some:
The type of service.
The first cost you’ll need to consider is the type of service you want your virtual receptionist to provide. Do you need someone who will answer calls and take messages? Or do you need someone who can also handle customer service inquiries, make appointments, and process orders? The more complex the services you require, the higher the cost will be.
The level of expertise that they have.
Another cost to consider is the level of expertise that you need your virtual receptionist to have. If you need someone who can handle complex customer service inquiries, then you’ll need to find a virtual receptionist with extensive experience. This will likely cost more than if you just need someone to answer calls and take messages.
The location of the virtual receptionist.
One thing you will consider is the location of your virtual receptionist. Depending on where they are based, their hourly rate will be different. For example, if you hire a virtual receptionist in the United States, you can expect to pay around $35 per hour. However, if you hire a virtual receptionist in the Philippines, you can expect to pay around $15 per hour.
The number of calls.
Another cost to consider is the number of calls that you need your virtual receptionist to handle. The average small business receives around 40-50 calls per day. If you have a high volume of calls, then you will need to find a virtual receptionist who can handle that load. This will likely cost more than if you have a lower volume of calls. If you only need someone during regular business hours, then you can expect to pay less than if you need 24/hour coverage.
The complexity of the calls.
Another cost to consider is the complexity of the calls that you need your virtual receptionist to handle. If your business requires a lot of customer service or technical support, then you will need to find a receptionist that can handle those types of calls. This will likely increase your costs, but it is important to make sure that your customers are taken care of.
The number of employees you have in your company.
Another cost to consider is the number of employees you have in your company. If you have a large company, then you will need to find a virtual receptionist that can handle a high volume of calls.
The hours required.
The average person works between 40 and 60 hours per week. If you are hiring a virtual receptionist to work the same hours as you, then you can expect to pay a salary that is commensurate with their experience and qualifications. However, if you only require someone for a few hours each week, then you may be able to negotiate a lower rate.
Features included.
Some companies offer additional features, such as call recording, caller ID, and voicemail. These features can add to the cost of your virtual receptionist, but they may be worth it if you need them.
The length of the contract.
Finally, another cost to consider is the length of the contract that you sign with your virtual receptionist. Most contracts are for one year, but some companies offer shorter or longer terms. The longer the contract, the higher the cost will be.
The cost of hiring a virtual receptionist depends on several factors. We can help you figure out what’s best for your company. Give us a call today and we can start discussing your needs. We have a wide range of services and options to choose from so that you can find the perfect fit for your business. With more and more businesses going virtual, don’t be left behind, make sure you have the tools you need to succeed by giving us a call today.
Does Your Business Need a Live Virtual Receptionist?
Reliable Receptionist helps small to mid-sized businesses enhance their professional image, improve customer service, manage workload and convert callers to become loyal clients. At Reliable Receptionist, we not only provide simple answering services but you can be confident your company’s incoming calls will be immediately answered by one of up to five trained representatives assigned to your account. Our off-site receptionists are professionally ready to answer questions about your business, provide directions, capture critical lead information, schedule appointments, and forward calls to the appropriate department depending on your set guidelines. One of the many advantages of using an off-site receptionist with advanced call handling technology is that your calls can be privately announced and seamlessly connected to you in real-time on any phone number. Many of our clients provide multiple connecting numbers for us so we always have the best way to reach you. Let’s Work Together! For more information or to request a quote and free demonstration, send us a message or call us today at (925) 627-4200.
